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SUMMARYGoal-oriented professional offering 25 years of experience within non-profit and for-profit organizations. Accomplished in improving employee relations, culture in the workplace, and cultivating business relationships with other professionals in the industry. I am a climber, not a camper and would love to be part of a team that will appreciate my skill set and help push me to keep challenging myself.EXPERIENCEController, 01/2022 - 04/2024Apex Recovery Center - Phoenix, AZFinancial Manager & Insurance Billing Specialist, 04/2019 - 12/2021 Josh H. Jones, DMD - Wickenburg, AZCONTACTAddress: Scottsdale, AZ 85251Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESKILLSReorganized finance and accounting departments to improve efficiency and cut excess spending.Evaluated collection reports to determine collections status and outstanding balance amounts.Oversaw financial reporting, accounts payable and receivable, asset coordination, account management and budgets.Prepared company's financial reports and ancillary documentation in accordance with established policies and procedures.Managed AP and AR operations, coordinating staff workflows and reviewing completed work to reduce errors.Consistently tested and developed strategies to improve information flow throughout organization.Processed appeals for denied insurance claims ensuring timely reimbursement from third-party payers.Submitted electronic claims as well as paper claim forms via mail or fax according to regulations.Reviewed Explanation of Benefits statements received from insurers for accuracy and completeness.Collaborated with fellow team members to manage large volume of claims.Organized information by using spreadsheets, databases or word processing applications.Developed business systems and structures to enhance accounting and financial duties. Time management Work ethic Flexible Collaboration Relationship building Problem resolution Troubleshooting Planning Conflict resolution Process implementation Patient rapport Insurance plan verification Account analysis20 + years of QuickBooksexperience Internal Controls Development Policy Planning Executive Leadership Advisement Staff Management Procedure Development Strategic PlanningMarketing Coordinator & Insurance Sales, 06/2018 - 03/2019 Jill Tinkel-State Farm Insurance - Show Low, AZExecutive Director, 10/2006 - 02/2018Pinetop-Lakeside Chamber of Commerce - Lakeside, AZ EDUCATION AND TRAININGIOM, Non Profit Management, 01/2013Institute of Organizational Management - Tucson, AZ High School Diploma, 05/1998Barry Goldwater High School - Phoenix, AZSome College (No Degree), GeneralMaricopa Community Colleges - Glendale Community College - Glendale, AZAutomated office operations for managing patient correspondence, payment scheduling, record tracking and data communications. Directed and oversaw office personnel activities. Addressed ways to improve internal control processes and accounting procedures.Facilitated payment of invoices due by sending bill reminders and contacting patients.Generated financial statements and reports detailing accounts receivable status.Contacted insurance providers to verify insurance information and obtain billing authorization. Processed and sent invoices, adjustments and credit memos to patients. Investigated and resolved issues to maintain billing accuracy. Liaised with patients, insurance companies and billing personnel to create and post bills, obtain payments and update system.Reviewed and analyzed marketing campaign responses to pull relevant data.Leveraged email, print and social campaign strategies to strengthen brand awareness with target consumers.Followed up with customers to check on changing needs and propose new offerings. Communicated with clients by phone and email to answer questions. Shared mission of organization with public through successful community outreach and marketing strategies.Planned and implemented strategies to increase funding through various approaches.Strengthened company business by leading implementation of new projects and procedures.Formulated and launched marketing and promotional campaigns to maximize profits.Some College (No Degree), Court ReportingMetropolitan College of Court Reporting - Phoenix, AZ