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Click here or scroll down to respond to this candidateSUMMARYExtensive experience with PowerShell scripting, Active Directory, Windows, SQL, Python, Oracle, and cyber security. Involved with infrastructure development in Python, Bash, and PowerShell utilizing Agile development methodologies and release management tools. Worked on MS Azure, SQL, MS Active Directory, MS Office 365, Exchange SMTP server, and client support. Provided L2-L3 Windows 2008-2016 Servers and Windows 10 & 11 Workstations. Worked on user and group share management for North and South America utilizing, VMWare, Citrix, NetApp & EMC NAS, and Cisco caching devices. Can work on location, hybrid or remote & multiple schedules.TECHNOLOGYNetwork Operating Systems: Microsoft Windows Server 2016-2003, Linux Red Hat, IBM AIX, NetApp OnTap, Cisco Switching and Routing, Firewall support, and Storage Area NetworkingCloud/Virtualization: MS Azure & MSO365, AWS, Google, VMWare (ESXi, vSphere, vCenter) Microsoft Hyper-VDesktop Systems: Windows: 11/10, Linux: Red Hat, Ubuntu (GNOME, KDE)Hardware: HP, IBM, NetApp, Dell/EMC, Hitachi, Cisco, F5, Linksys, D-Link, SynologyNetworks: Routers, Firewalls, Hubs, Switches, Wireless, VPN/Encryption Remote AccessMicrosoft Software: Azure/Office 365, PowerShell, Exchange, MECM, SCCM, SQL, Remote Desktop, SharePoint, VisioOther Software: Splunk, Solarwinds, F5, Oracle SQL Client/Server, MySQL, IBM MQ, Quest, Data OnTap, OnCommand, NetBackup, Tivoli, Citrix, Service Center, Maximo, Dameware, Lotus NotesAntivirus/Vulnerability Management: Norton, McAfee, Qualys, Malwarebytes, AVG, Spybot, AdawareProtocols Management: DNS, DHCP, SFTP, FTP/S, HTTP/S, RDP, CIFS, NFS, SMB, iSCSI and REST, OSPF, RIPQUALIFICATIONSNetwork Engineering, Email Engineering & Instant Messaging, Server Engineering, Cyber Security & Access Management, SQL Engineering & Application Support, Project Management & Systems AnalysisPROFESSIONAL EXPERIENCEAutoZone, Wesley Chapel, FL November 2023 March 2024Sales AssociateProvided Sales and Support for Retail and Commercial customers. Responsibilities included obtaining Electronic Control Module Service Codes from customer vehicles installation and testing of various automobile parts such as batteries, light bulbs and wiper blades.Opus Talent Solutions, Tampa, FL August 2023 September 2023Operations AnalystProvided advanced technical support to customers issues related to Azure Cloud Platform (Client Cloud Migration, MSO365, MECM, Licensing, Servers, Storage, SQL Server and Applications, Networking, Security, ETC.)Provided support via phone, written correspondence, ticketing tools and electronic media.Participated in daily meetings to share knowledge with other engineers and develop efficient customer solutions.Managed the healthy progress of service requests. Escalate to senior escalation resources at the right time with the right information.Collaborated on cross-team and cross-product technical issues by working with resources from other groups and product teams as needed to resolve customer issues.Managed relationships with customers, and other stakeholders while ensuring high customer satisfaction with the overall service experience.Provided 24 x 7 customer support and willingness to work in all shifts.Mindtree/Microsoft, Tampa, FL June 2022 December 2022Systems EngineerProvided advanced technical support to customers experiencing issues related to Azure Cloud Platform (Exchange, Window Servers, MECM, Storage, Kubernetes, SQL Server, Networking, ETC.)Provided support via phone, written correspondence, ticketing tools and electronic media.Researched and created technical and process documents.Managed the healthy progress of service requests. Escalate to senior escalation resources at the right time with the right information.Collaborated on cross-team and cross-product technical issues by working with resources from other groups and product teams as needed to resolve customer issues.Managed relationships with customers, and other stakeholders while ensuring high customer satisfaction with the overall service experience.Provided 24x7 customer support and willingness to work in shifts.Think Anew Inc., Tampa, FL October 2021 December 2021Systems EngineerWorked on MSP Engineering and administration of Microsoft Azure and Office 365 and One Drive cloud storage.Provided L2-L3 Windows 2016 Server and Windows 10 Desktop, workspace and application support. Network Ethernet/Wi-Fi and hard printer/fax management.Coosemans Worldwide, Inc., Tampa, FL February 2020 July 2021Systems Engineer ConsultantInvolved in MSP Engineering and administration of Microsoft Office 365 and cloud storage.Worked on various projects including MS Office 365 audit, recommendations and implementation; Windows 10 Desktop Deployment, network and workspace Installations, Ethernet cabling and patch cable management.Outsource/Robert Half, Tampa, FL November 2019 February 2020Systems Engineer ConsultantSupported various projects including Systems Engineering/Administration, Windows 10 Desktop Deployment, Data Center and workspace Installations, Ethernet cabling and patch cable management.Titan HQ, Tampa FL August 2019 October 2019Systems Engineer ConsultantSupported various technologies for Titan HQ products for hosted customers including virtualization technologies (VMware, Hyper-V, Xen, etc), Cloud computing (AWS), Linux/UNIX operating systems (Ubuntu/FreeBSD), and multiple SMTP applications including MS Exchange and Lotus Notes/Domino.JPMorgan Chase, Tampa, FL March 2019 April 2019Infrastructure Developer ConsultantInvolved in Infrastructure development in Python, Bash and PowerShell utilizing agile development methodologies and release management tools.Performed Splunk monitoring of servers and processes and HP Application Lifecycle Management software defect submissions.Bank of America, Jacksonville, FL January 2018 May 2018Systems Engineer ConsultantPerformed systems engineering and administration for Microsoft Windows 2012/16 operating systems, VMWare (ESXi, vSphere, vCenter), MECM, SCCM, NetApp & EMC NAS appliances, McAfee Enterprise Antivirus. MS Azure, Active Directory, Office 365 and Exchange server and client support for North and South America.Monitored servers and processes using various utilities such as Splunk.Deposit Trust & Clearing Corporation (DTCC), Tampa, FL September 2017 October 2017Connectivity Specialist ConsultantProvided Network & Systems connectivity for customers to mainframe and windows platforms.Welbilt Incorporated, New Port Richey, FL July 2017 August 2017Systems Engineer ConsultantProvided Network and Systems engineering, administration, systems, and performance monitoring as well as incident resolution for short-term contracts.Worked on MS Azure, MS Active Directory, MS Office 365 and Exchange SMTP server and client support.Involved in SCCM 2012 engineering and administration, software distribution, operating system deployment, network access protection and hardware and software inventory.Worked on Microsoft Windows 2016-2003 servers and Microsoft Windows 10/7 workstations.Performed VMWare (ESXi, vSphere, vCenter) virtualization including P2, cloning and migration.Remediated device security vulnerabilities due to out of date and end of life software and drivers.Torpey Technology, Tampa, FL January 2015 July 2017Systems Engineer ConsultantProvided network, systems and Active directory analysis and engineering; data migration & archiving; disaster recovery, Splunk monitoring of servers, processes & performance monitoring; incident resolution.Experienced in engineering, implementation, management and support of:Involved in Internal and external enterprise networks, firewalls, routers (OSPF), VPN, switches, network cabling.Worked on MS Azure, MS Office 365 and Exchange server and client supportWorked on Microsoft Windows 2016-2003 servers and Microsoft Windows 10/7 workstations.Performed VMWare (ESXi, vSphere, vCenter) & Hyper-V virtualization including P2V, cloning and migration.Worked on Data administration, Storage Area Networking and Networked Attached Storage.Involved in SCCM 2012 engineering and administration, software distribution, operating system deployment, network access protection and hardware and software inventory.PSCU, Saint Petersburg, FL May 2014 December 2014Windows Server Engineering/Administration ConsultantInvolved in production, QA and development of Windows System Engineering, Administration and Application Support for ASG Mobius Suite of software for data warehousing that included View Direct for Networks, Total Content Integrator and DDRINT utilizing Microsoft Windows 2012, 2008/2003, IIS 7, 8.5, Apache Tomcat, Oracle SQL scripting for DB lookups and validity, Oracle databases and NAS shared storage, Client application and database security provisioning.Performed Splunk monitoring of servers and processes.Troubleshot and resolved client UI issues and failed file imports.Worked on PowerShell and batch script support including development and modification for process management.JPMorgan Chase, Tampa, FL December 2013 May 2014Application Support Engineer ConsultantProvided production Mortgage Express application support utilizing Microsoft Windows2008/2003, IIS 7.0 -8.5, F5 Load Balancing, IBM AIX, Linux, VMWare (ESXi, vSphere, vCenter) Citrix-and SAN storage.Bank of America, Tampa, FL August 2012 January 2014NAS Storage Specialist ConsultantPerformed systems engineering and administration utilizing Microsoft Windows 2012/16 operating systems, VMWare (ESXi, vSphere, vCenter), SCCM, NetApp & EMC NAS appliances, Cisco caching devices, McAfee Enterprise Antivirus.Provided MS Azure and Office 365 and Exchange SMTP server and client support.Involved in Splunk monitoring of servers and processes for North and South America.Tampa Bay Times, Saint Petersburg, FL May 2012 August 2012Messaging Systems Engineer ConsultantProvided Lotus Notes Administration for 1000 plus Windows clients and Domino servers on Windows 2003 and Solaris 5.10 server operating systems.Managed data storage on NetApp NAS devices. Mobile email support for Blackberry, iPhone and Android phones using Blackberry Enterprise and Commontime ServersProvided incident management and resolution.Bank of America, Tampa, FL March 2010 March 2012NAS Storage Specialist ConsultantWorked on user and group share management for North and South America utilizing Microsoft Windows 2008/2003, VMWare, Citrix, NetApp NAS, and Cisco caching devices. Incident Management Resolution.,Used Data ONTAP, PowerShell API for NetApp device engineering.Netapp/EMC Storage Management, McAfee Enterprise Antivirus incident management, and resolution.Development of PowerShell and batch scripts for AD management, data storage management and reporting.EDUCATION/CERTIFICATIONSAssociate of Applied Science in Data Processing, Nassau Community College, Uniondale, NYMicrosoft Certified ProfessionalCompTIA A+ Certified ProfessionalCompTIA Network+ Certified ProfessionalCisco Certified Network AdministratorIBM Certified Professional: Lotus Notes AdministrationIBM Certified Professional: Lotus Notes Development |
