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Click here or scroll down to respond to this candidateCandidate's Name
Sales and Client Services/Customer FacingNew Braunfels, TXEMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceGuest Experience ManagerSentral - Austin, TXMarch 2022 to Present Serve as a concierge for stay guests, providing a layout of the best of Austin! Greet and direct guests Assist with providing seamless guest check-in/check-out Front desk reception; respond accordingly to needs of guest Responsible for efficiently turning departure rooms for STAY and LIVE guest arrivals Serve as a liason between guests and third party correspondence Work closely with Housekeeping Team to ensure quality and efficient flow between departure and arrival reservations Work closely with Maintenance Team to ensure the completion of work orders between guest departures and arrivals. File documents and convert data Ensure that waiting area and shared spaces are clean and inviting Plan/schedule team meetings Ensure completion of tasks under the direction of General Manager House Cleaner (sub contract)AirBnB property - Austin, TXMarch 2023 to February 2024 Meticulously sanitize and scrub bathrooms, including sinks, toilet bowls, toilet fixtures, surrounding floor boards and flooring. Sanitize kitchen, including stove top and deep cleaning of oven and refrigerator, surrounding floor boards and flooring. Dusting of ceiling fans and high spaces, ensuring a dust free space. Laundry service and bed service. Cleaning service is consistent in format so that nothing gets left undone. Retail Sales and Service LeaderNestl Nespresso - Austin, TXMay 2018 to February 2022 Conduct coffee tastings with guests Share coffee knowledge with guests surrounding coffee bean origins and coffee notes Maintain coffee sourcing knowledge Drive daily sales goals though strong product knowledge and customer engagement Align team with daily and weekly KPI or objectives, through daily chat-ins Serve as floor support to sales team in closing of the sale Lead team members to accountability through the implementation of setting personal KPI, thus bringing awareness to how their individual contributions directly impact the business Run comparative profit and loss reports Track and communicate hourly, daily and weekly sales data End of day chat-ins regarding areas of opportunity, key take away and accomplishments De-escalate conflict Proactively assume and close the sale Payment and processing, loss prevention Balance supply and demand of inventory Employee onboarding and training Create unified standard operating proceduresBanquet Server/BartenderIliad Bonnett Hospitality - Austin, TXApril 2018 to August 2019 Banquet set up and break down Food and beverage seated service and floating cocktail service Basic bar service, classic cocktail mixing and beer pouring Wedding events Corporate events Greeting guests and guest servicesServer/HostessEden Home Senior Care - New Braunfels, TXNovember 2016 to April 2018 Greet patrons with a welcoming smile Full table service Daily side work of silverware shining, napkin folding, setting tables with table cloths, full-service table set-up (including glass ware, silverware placement and centerpiece for dinners/special occasions) Food prep pre lunch and dinner Dining set up and breakdown Take food and drink orders Dining room plated food and drink service to patrons Pick up lunch/dinner dishware and silverware as patrons finish their meal Guest Service RepresentativeVirgin America - TXSeptember 2016 to April 2018 Greet guests at ticket counter; conduct flight check-in Lift (up to 60 lbs), weigh and check luggage, in accordance with FAA regulations Verify passenger identification with passenger list and photo ID, in compliance of Virgin America procedures and in accordance with the FAA regulations Control and assign seats Conduct gate announcements Track flight arrival and flight departure status, while maintaining communication with operations desk, Pilot in command and in-flight team Conduct pre-flight briefing with in-flight team, at point of gate arrival to aircraft Guide and ensure the safety of all passengers, from the time of flight check-in, to the final boarding of all passengers Drive the jet bridge to the aircraft for the onboarding of passengers Ensure a timely, safe flight-boarding and take-off Office CleanerJ&J Janitorial Services - Austin, TXMarch 2015 to April 20181. Responsible for the cleaning of two office buildings, after business hours, from 7 - 9 pm. M W F. 2. Cleaning included: Scrubbing toilets, sinks, placing dishes in dishwasher, dusting, sweeping and mopping, vacuuming, cleaning windows, taking garbage out. Server and Bar ServiceAdobe Cafe2014 to 2016 Greet and welcome guests Maintain knowledge of all food and bar menu items/up and coming, while being able to speak to each item specifically Side prep work Full table service, to include taking orders, up-selling menu items Maintain a sanitized work area Ability to handle and rotate tables, keep them moving Leasing Consultant (Floating)Bay Area Property Management - Redwood City, CAFebruary 2010 to November 2011Greet incoming lease prospects and efficiently determine needs. Introduce the client/prospect to the property with the intent to close the deal. Tour property with prospects, setting a positive tone by speaking to the benefits of choosing to live on property and in the area or neighborhood. Run daily/ weekly comps. Advertise and build hype, using media. Upsell utilizing promotional incentives. Verify prospects via credit and background checks. Draw up lease contracts and sign. Communicate with maintenance, contractors and/or vendors to confirm that apartment home are move-in ready. Establish and maintain rapport with lease prospects, new and long term residents. Weekly touch base meetings with management to discuss sales goals and results. Skills Inventory (1 year) Cash Handling Accounts payable (4 years) retail sales (7 years) Training (2 years) problem solving (3 years) Sales (4 years) Account Management (2 years) Data Entry (4 years) Powerpoint (1 year) Inventory Management (1 year) MS Office Receptionist (3 years) Time Management (4 years) Microsoft Excel Cashier Word Marketing (2 years) Typing Negotiation (2 years) Management Communication Skills (3 years) Microsoft Word Product Demos Guest Relations Experience (8 years) Product Development Sales Support (3 years) Sales Experience Coffee Experience Employee Orientation Guest Services POS Presentation Skills (3 years) Project Management (3 years) Upselling (3 years) Business Development Payroll Sales Management (4 years) Pricing Process Improvement Cold Calling Retail Management Merchandising (2 years) Outside Sales Quality Assurance (1 year) Profit & Loss Recruiting Microsoft Office Supervising experience Front desk Customer service (8 years) Purchasing Research Salesforce Property management Driving Forecasting Merchandising (2 years) Planograms (1 year) Hospitality Organizational skills Restaurant experience Cashiering Computer skills Sourcing Data Entry (3 years) Data Conversion (4 years) Leadership POS Mobile applications Customer service Account management Guest services Retail sales Leadership Upselling Typing Hospitality Presentation skills Cash handling Negotiation Merchandising Accounts payable Restaurant experience Host/hostess experience Marketing Supervising experience Janitorial experience Cleaning Hotel experience Basic math Cash register Sales management Product demos Property management Front deskCertifications and LicensesFood Handler CertificationDriver's LicenseTABC CertifiedAssessmentsSales skills ProficientJune 2021Influencing and negotiating with customersFull results: ProficientOutside sales ProficientJune 2021Understanding and responding appropriately in sales scenarios, and performing common sales calculationsFull results: ProficientManagement & leadership skills: Impact & influence Proficient July 2021Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationI do not currently have my real estate license. I am in the process of completing real estate courses, followed by the exam. |
