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Click here or scroll down to respond to this candidate Candidate's Name
Address: Street Address Practice Green, San Antonio, Tx. Ph#: PHONE NUMBER AVAILABLE
Email address: EMAIL AVAILABLEEducation
Texas A&M University San Antonio S.A. Street Address 2017Bachelor of Science, Criminal Justice / Criminology
Experience
Escalations InvestigatorWells Fargo - San Antonio, Tx September 2021 to Present Responsible for investigating, identifying, and assessing the case. Managing complaints and escalated issues from clients. Perform administrative tasks as needed, examples included but not limited to: create investigations for the team, daily reporting of confirmed and suspected fraud, manage the general fraud email, process physical and electronic email.
Conduct periodic account/customer reviews to identify potentially suspicious activity.
Complete analysis of transactional information to identify risks, trends, and potential suspicious activity. Support internal and external customers with inquiries and complaints regarding financial products and services. Seek appropriate course of action.
SIU InvestigatorFred Loya Insurance San Antonio, Tx December 2019 to June 2020
Collected and conducted evidence from field investigations and interviews. Searched investigative database, internal resources, internet resources, and public records using Lexis Nexis. Maintained assigned case files in confidential manner and ensured that all relevant facts pertaining to the files are documented in the appropriate claims handling system. Conduct periodic account/customer reviews to identify potentially suspicious activity.
Perform day-to-day activities, including interacting with client personnel and attorney from other firms involved in the engagement. Prepared, reviewed, identified detailed comprehensive investigative reports, analyzed trends and inconsistencies in reporting and research findings and summarizing the results of the investigations. Performed crime analysis work for the purpose of reporting and presenting crime information, statistical trends, and criminal gatherings.Financial Crimes Investigator
USAA San Antonio, Tx January 2019 to August 2019
Responsible for conducting, researching, and resolving a wide variety of complex problems and inquiries regarding criminal activity on USAA member accounts involving fraud and obtaining complex financial evidence. Maintaining direct contact with law enforcement. Review, identify, alerted transactional activity in search of potentially suspicious activity, such as money laundering and terrorist financing and analyzed trends and inconsistencies in reporting and research findings. Performed thorough analysis of evidence, assess veracity of information compiled to include documentary materials, and results to develop investigative conclusions. Responsible for conducting interviews, analyzed transactions data to detect fraudulent or unusual patterns and trends. Primary focus is to identify and manage risk. Performing crime and intelligence analysis work for the purpose of reporting and presenting crime information, statistical trends, and criminal intelligence gatherings Conduct periodic account/customer reviews to identify potentially suspicious activity.
Risk compliance / Contractor October 2013 to December 2018Responsible for establishing and maintaining simple and effective Risk and Opportunity Management standards, processes and tools.
Compliance: ensuring adherence and establishing rules and regulations, protecting the well being of the organization and its employees.
Risk management: Protecting the organization from that risk that could lead to non-compliance. Responsible for documenting potential losses and liability.
Managing changes & policies throughout the company s operation. Primary responsibility for ensuring staff follow all regulations and policies and procedures Reviewing and evaluating insurance field investigators.U.S. Navy Veteran September 1989 to August 1997Operation / Logistics Responsible for establishing and maintaining logistic on board the ship. Maintaining the logistics of the U.S. Naval photo department abord the U.S.S. Independence. Ordering and shipping of merchandise. Ensuring Navy goods were able to get from point A to point B in the fastest way possible with our wide range of air freight options. Conducting ongoing operations while at sea and in ports across the U.S.
Maintain all Photo equipment, in working conditions off photo equipment.
Community Service
Homeless outreach for VeteransJunior AchievementAmerican GI
CYO baseball / basketball coachSubstitute teacher (S.A.I.S.D.)
License
Private investigator license / State of Texas 00366584 |
