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Click here or scroll down to respond to this candidateCandidate's Name
Mohnton, PA Street Address EMAIL AVAILABLEAdministrative SpecialistHighly skilled professional with 10+ years of experience in fast-paced customer service roles. Collaborative team player with exceptional communication skills. Detail-oriented leader who carefully reviews sensitive information, administers inspections and ensures compliance.Areas of ExpertiseTeam Leadership & Training Marketing Administration Document Management Customer Service Microsoft Office Outlook ExperienceOCTOBER 2023- PRESENTTDS Telecom, Remote- Coordinator - Financial Services Compliance Assist representatives with procedure / receive escalated calls and resolve customer complaints Successfully complete daily reports/tasks: Check requests and voids, approve pending account adjustments, payment investigations, account error reporting resolution, residential and commercial service disconnects and reconnects Identify and report Advisor trends, coordinate and create process updates and interface with all other areas of the organizationNOVEMBER 2020 - JANUARY 2023Wells Fargo, Remote - Associate Loan Processor III Reviewed, analyzed and gathered sensitive information and documents to review mortgage loan refinancing applications Ensured high levels of client satisfaction through the closing and funding process while adhering to company standards Managed team as Branch Inspection Capitan. Prepared and administered weekly presentations, meeting and reviews of confidentiality and security requirements, compiled and analyzed results for further training. DECEMBER 2019 - NOVEMBER 2020Keller Williams Realty, West Chester, PA / Hybrid - Director of Communications Oversaw the communication of all office training materials, events, and important information. Prepared, reviewed, analyzed and approved documents for mortgage loans, settlements, escrow payments, escrow releases, commission checks, and compliance. Handled inbound and outbound clients, settlement officers, conveyancers, and agent calls, determining the needs of all and providing the most up-to-date and accurate information. Successfully introduced and implemented the use of DocuSign for the agents and assisted the in-house Title Company with processing of closing documents, deed packages, scheduling, and gathering tax information and lien searches.AUGUST 2015 - AUGUST 2018Aramark, Downingtown Area School District, Downingtown, PA / Hybrid - Compliance Manager Supervised daily functions of all production and staff while supporting the Director and Assistant Director. Planned, created and implemented NSLP compliant meals. Created and facilitated monthly training for all staff and manager training per USDA requirements. Completed monthly quality analysis and safety compliance assessments Weekly order procurement |
