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Customer Service Team Lead Resume Milwau...
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Title Customer Service Team Lead
Target Location US-WI-Milwaukee
Email Available with paid plan
Phone Available with paid plan
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PROFESSIONALSUMMARYSKILLSWORK HISTORYCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE 2235 North 25th Street, Milwaukee, Wisconsin 53205 Hardworking Production Team Lead skilled in organizing and prioritizing tasks, arranging schedules and monitoring equipment operation. A team-player, extremely reliable, strong work ethics, follow policies and procedures to the letter, ask questions, excellent listener, enjoy working with people of all backgrounds, First-rate communication, team-building, multi- tasking, problem-solving and conflict management skills. Commitment to providing a positive work atmosphere. Focused on excellent customer service with safety and quality being a top-priority, and ensuring day-to-day operations run smoothly. Prepared to bring 8 years of experience to a challenging new role and a desire to make a positive impact in a long-term position.Training experienceInventory managementAdept in personal serviceManagement abilitiesAbility to schedule employeesExtremely quick learnerProduction proceduresInterpersonal skillsMIG welding expertIn-depth OSHA knowledgeExceptional organizational skillsMaterial handling expertAssembly line productionMicrosoft applications skillsCertified Wisconsin Lift truck Train-The-TrainerOperate/Train manual pressoperatorsOperate/Train robotic mig weldersCreate shipping bill of ladenOperate overhead craneOperate/Train resistance weldingmachinesCertified Supervisor and the LawskillsCertified Leader-Pro skillsData entry level skillsComputer savvyShipping and ReceivingTroubleshootingExcellent Customer service skillsOperate/Train clinch nutmachinesTrain/Certify stand-up, sit-downforkliftTrain/Certify scissor liftTrain/Certify electric pallet jack,Forklift battery changerAuthorize Lock-out Tag-out trainerCertified First Aid ResponderOrder picker skillsLoad and Unload trucksLeadperson / Res Manufacture - Milwaukee, WI / 01.2011 - Current Developed new process for employee evaluation which resulted in marked performance improvements.Verified data integrity and accuracy.Analyzed departmental documents for appropriate distribution and EDUCATIONACCOMPLISHMENTSfiling.Answered average of 5-10 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information to production team.Maintained necessary level of communications between shifts. Assisted customers with complaints, questions, and concerns. Assist Plant Manager in coordinating the activities of the department. Organized evening meetings to ensure everything was running smoothly and operations were set for the following day and the following crew. Observed each team member to ensure duties were being carried out and provided constructive criticism if needed.Set up and verified the functionality of safety equipment. Estimated costs and set quality standards.Made sure that products were produced on time and are of good quality.Kept work areas clean and neat.Performed preventive maintenance to maintain optimal productivity and increase production by assisting team members. Monitored machine operation and diagnosed malfunctions. Assisted machine operators with finished pieces.Planned, scheduled and delegated daily work.Trained staff of 10 direct labor employees to perform assembly and manufacture of product.Ensured that all health and safety guidelines were followed. Managed team performance by training, mentoring, disciplining and motivating employees.Responsible for achieving production requirements. Supervised and trained Manufacturing Technicians for welding techniques to assemble parts and components.Examine and Inspect completed parts/components to determine whether parts conform to job ticket specification. Moraine Park Technical College - Fond Du Lac, WI / 2004 HSEDMinored in Auto-body Technician Specialist course in 2007-2008. MaintenanceReduced equipment downtime by 25% through planned maintenance. TroubleshootingAdjusted controls or stopped machines and opened holding devices to correct problems.ProductionConsistently met production and schedule levels.Safety AuditLed monthly safety audits to monitor employee behavior and ensure safe compliance with company policies and safety regulations. Machine Set UpCERTIFICATIONSGave directions to other workers regarding machine set-up and use. Supervised team of 30-40 staff members.7-D Corrective Action certifiedDocumented and resolved customer compliants which led to positive solutions.Used Microsoft Excel to develop inventory tracking spreadsheets. Certified Fork lift Train-the-Trainer.Certified OSHA Safety course.Certified Supervisor and the Law.Certified Leader-pro and DISK assessment.Certified Resistance and Mig weld operator.Certified First ResponderCertified Authorize Lock-out Tag-out trainer.

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