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Title Account Manager Customer Service
Target Location US-TX-Lubbock
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name  6923 Indiana AveLubbock, TX Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEomEXPERIENCEVerizon Wireless20 yrs 3 mosJune 2008 - September 2021Government Account Manager(hybrid)Sales Results: Managed and led all efforts necessary to identify, acquire, and further penetrate Corporate and Government accounts. Offered solution-based selling through customer sales presentations and established strategic relationships with potential and existing customers. Utilized published DIR, GSA, and GPO contract vehicles to successfully exceed month-over-month quota attainment.Account Management: Successfully formed partnerships with certified vendors, both external & internal, by working key groups including Kajeet, Neptune, Network Fleet, IT, Data, Finance, Legal and Customer Service teams to ensure all internal departments have fulfilled their responsibilities. Customer Retention: Work closely with Customer Service teams on customer issues, billing, trouble-shooting, change requests and self-serve process improvements. Growing the base and adding additional points of distribution; while managing churn.Alltel CommunicationAugust 2005 - June 2008Senior Corporate Account Manager(hybrid) Managed and sold into the Corporate and Government sectors. Successfully converted over 96% of these accounts to the Alltel published contract within my Region, while exceeding monthly sales quota and adding new product lines.SKILLS Telecommunication Wireless Direct Sales Account Management Customer Retention B2B IOT Forecasting (SFA) Proposal Writing TelematicsAWARDSPresidents Cabinet (Multiple)Peak Achievement (Multiple)Summit Award (Multiple)Highest percentage to QuotaSales (Multiple)Pinnacle AwardBoards/ CommitteesUMC Hospital Forum BoardTexas Cattle Raisers BoardChildren's Miracle NetworkCommitteeAmerican Cancer Society - CattleBaron's Ball CommitteeTexas Sheriffs Association(Border Wall Advisory)Texas TEA Committee (Covid)Western Wireless/CellularOneJune 2001 - August 2005Senior Business Account Executive Sold and Managed Corporate accounts, along with the Analog to Digital conversion process in 2001, with less than 1% churn rate. Voted into the Channel formation group which formulated the Direct Sales Channel in 2002. Invited to submit the original TXDIR contract bid and worked with Operations to publish in 2003Established a strong wireless presence in the Healthcare and Federal verticals in 2004.EducationTexas Tech University-LubbockAugust 1989 - December 1991Business & Allied Health AdministrationPROJECTS Analog to Digital Conversion-WWCA Served on Direct Sales Channel formation Team-WWCA Worked with Ops/Bellevue to form National Account partnership with AT&T Wide Area Calling Conversion-WWCA Submitted the initial TXDIR Contract-WWCA Converted Regional TXDIR accounts from WWCA-Alltel Converted Regional Corporate GPO Accounts to Alltel-Alltel Converted Regional TXDIR accounts from Alltel to VZW-VZW Converted Regional Corporate GPO accounts to VZW-VZW

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