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PHONE NUMBER AVAILABLE EMAIL AVAILABLEEDUCATIONMaster of Science, AccountingIndiana Wesleyan universityBachelor of Science, Computer Information SystemsDeVry University, Chicago, ILOPERATIONS & HUMAN RESOURCES LEADERSHIPResults-oriented professional with a strong background in Human Resources, equipped with extensive experience in fast-paced office environments. Seeking to leverage expertise in data analysis, communication, and training to excel as an Interoperability Analyst/Trainer within a dynamic organization focused on advancing healthcare technology.SKILLS & ABILITIESData Analysis: Proficient in processing and analyzing complex data sets to derive actionable insights.Communication Skills: Excellent verbal and written communication abilities, essential for conveying technical information and conducting training sessions.Training and Development: Skilled in designing and delivering comprehensive training programs to ensure effective utilization of interoperability systems.Technical Proficiency: Strong knowledge of Microsoft Office Suite, QuickBooks, ADP Payroll Systems, with the ability to quickly adapt to new software and technology platforms.EXPERIENCEHome Health Care Worker 11/2023  Currently EmployedAddus Home Health, Chicago, ILSupport patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands.Assists patients by providing personal services, such as bathing, dressing, and grooming.Child Support Specialist I., 10/2021 - 08/2023State of Illinois, Chicago, ILReviews and reconciles the more complex cases.30% Gathers data via face-to-face interviews and other sources and/ or reviews and prepares petitions, including those from other IV-D agencies/jurisdiction for CPs.Manages the establishment, modification, and enforcement of court orders.Office Manager/Bookkeeper, 10/2019 - 08/2021Local Union 777, Chicago, ILProcessed payroll efficiently and accurately using QuickBooks, ensuring timely payment for employees.Prepared detailed end-of-month reports for board meetings by accurately inputting and organizing financial data in QuickBooks.Utilized Excel to meticulously track employee time, ensuring precise record-keeping and payroll management.Managed deposits and efficiently processed incoming payments for other sites, maintaining financial stability and liquidity.Handled accounts payable and receivable duties, overseeing the timely payment of all local invoices and bills to ensure smooth operations.Team Lead Customer Service Representative, 07/2015  08/2019Aramark Stroger Hospital, Chicago, ILLed a team in processing and analyzing employee data, providing reports to senior leadership to enhance productivity and performance.Acted as a liaison between hospital staff and contractors, facilitating communication and ensuring seamless service delivery.Coordinated assignments for janitorial and construction teams, optimizing operational efficiency and resource utilization.Managed a diverse team of office employees and operational staff, providing mentorship and guidance for professional development.