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Click here or scroll down to respond to this candidateCandidate's Name
Licensed Health And LIfe Agent Customer Service ExpertDynamic and results-driven professional with a strong background in customer service, communication, attention to detail, and problem-solving. Seeking a challenging position where I can leverage my expertise to contribute to organizational success by ensuring unparalleled client satisfaction and operational excellence.SkillsCustomer ServiceCommunication SkillsAttention to DetailProblem-SolvingTime ManagementCompliance ManagementProblem-SolvingWork History2022-01 - Current Life AgentTransamerica Agency NetworkProvided comprehensive insurance advice to clients, resulting in a 25% increase in policy sales within the first year..Successfully converted leads at a rate of 25%, resulting in consistent growth in client base.Achieved an 87% client retention rate by providing proactive support and addressing client concerns2023-03 - 2024-04 Payroll SpecialistPaychexManaged end-to-end payroll processing, ensuring accuracy and compliance with regulatory requirements.Achieved a payroll accuracy rate of 99.5% through meticulous attention to detailPinellas Park, FL 33782PHONE NUMBER AVAILABLEEMAIL AVAILABLEhttps://bold.pro/my/Candidate's Name -PHONE NUMBER AVAILABLErDistributed payroll reports within 2 business days of payroll processing, providing timely insights to management2016-03 - 2021-11 Senior Customer Care Representative TransamericaDelivered exceptional customer service to over 100 policy holders, resolving complex inquiries and issues related to life insurance products. Built strong relationships with customers through active listening, empathy, and understanding their needsEstablished rapport with clients, ensuring a positive experience in every interaction2007-03 - 2013-01 Claims SpecialistUniversal Health CareInvestigated, evaluated, and settled insurance claims, ensuring fair and timely resolution.Identified and rectified billing errors, resulting in a 10% reduction in claim denial rates.Resolved claim-related issues and inquiries from healthcare providers, insurance companies, and policyholders, ensuring timely reimbursement. EducationHigh School DiplomaNortheast High School - Saint Petersburg, FL2008-02 - 2010-03 Some College (No Degree): Buisness Management University of South Florida - Tampa, FLAdditional InformationThank you for considering my application. I am excited about the opportunity to contribute to success and look forward to discussing how my skills and experience align with the needs of the role. |
