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Experience:Sr Case ManagerChildren and Families First Inc- lWilmington DEApril 2018 - April 2024 Maintain a Caseload of 20 families referred to the FAIR program through DSCYF. Advocate for the well-being of children in the child welfare system by providing case management services and family therapy. Facilitate biweekly in home visits to monitor family progress. Completing psychosocial assessments, safety assessments, and risk assessments. Compiling appropriate documentation for treatment planning, family therapy, individual therapy, and school- based clinical services to preserve or improve individual or family functioning. Conducting, preparing and submitting Home assessments, safety assessments, and risk assessments. Enhance the family well-being and the academic functioning of children. Crisis Intervention IntakeNew BeginningLLC - Newark, DEJune 2017 - April 2020 Duties and responsibilities included providing information and referrals for treatment. First point of contact for individuals requesting assistance for emergency services. Offer information or counseling when a person is facing a challenging situation. Complete risk and safety assessments. Thoroughly collect the required information to determine if caller might be at risk of self-harm. Provide all available resources for individuals suffering from drug addiction, mental illness, DV and housing instability. Offer information and resources for clients who have survived extreme trauma, or who are grieving or bereaving.Case Manager (DHSS)DPI Staffing Service - Wilmington DEApril 2013 - May 2017 Interview clients to determine clients needs for a variety of social services. Maintain comprehensive case records, summaries and reports. Establish effective working relationship with clients, family, community and professional sources. Supply information and responses to inquiries regarding services for clients and their families. Conduct on-going case monitoring for quality and efficiency. Authorize and recommends changes and adjustments as needed. Customer Service SupervisorDPI Staffing Service - Wilmington DEJune 2010 - May 2013 Train new hires on company policies, procedures, and best practices. Conduct performance reviews and evaluations of phone, email, and chat conversations. Organize and oversee the schedules and work of assigned staff. Develop and implement customer service processes and procedure. Handle escalated customer issues and complaints, investigate and resolve all issues in a timely manner. Analyze customer feedback and develop strategies to improve customer experience. Education:BS - Social ScienceDelaware State University - Dover, DE2010  2014Certified Nursing AssistantDelaware Skills Center2007REFERENCES UPON REQUEST