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Click here or scroll down to respond to this candidateCandidate's Name
Knightdale, NC, USA EMAIL AVAILABLE PHONE NUMBER AVAILABLE in/Candidate's Name
SUMMARY- Dynamic leader with over a decade of experience in customer service management, team leadership, and operational excellence. - Proven track record of enhancing team performance, driving sales, and improving customer satisfaction through effective coaching, mentoring, and strategic planning. - Skilled in leveraging technology to streamline processes and achieve business objectives. - Passionate about developing talent and fostering a culture of continuous improvement. EXPERIENCECustomer Service Coach/ Team LeadFoundever (formerly Sykes/Sitel) June 2022 - December 2023, remote (WFH) - Knightdale, NC Led a team of customer service representatives, enhancing call professionalism Developed team skills, opening promotional opportunities Ensured key performance metrics consistently met Managed metric goal reporting and communication Proficient in MS 365, UKG, VPN, Citrix, and other software tools Addressed client and campaign issues promptlySupervisorO2 Fitness March 2021 - April 2022, Wake Forest, NC Oversaw recruitment and supervision of staff across multiple departments Enhanced member experience and facilitated new memberships Managed staff schedules within budget Conducted training to boost club performance Handled member concerns efficiently Maintained inventory and boosted merchandise sales General ManagerAnytime Fitness August 2011 - February 2021, Youngsville, NC Led recruitment and staff supervision Executed promotional materials monthly Generated sales through various channels Assisted new members with sign-up Maintained gym cleanliness and equipment condition Managed gym expenses and payrollNASM Personal TrainerAnytime Fitness August 2010 - February 2021, Youngsville, NC NASM Certified Personal Trainer Specialized in adult and child CPR certification Entertainment Management ServicesBoomerangrocks.com June 2003 - April 2014, Knightdale, NC Managed event booking, scheduling, and organization Led marketing and promotion of entertainment services Maintained and set up related equipment Developed and maintained social media presenceHelp Desk / Call Support SpecialistGE Capital Mortgage Insurance, Corp. March 1999 - January 2002, Raleigh, NC Provided software and hardware support Troubleshot a wide range of IT issues Proficient in various software and remote access tools Documented procedures and trained employees on Help Desk applications EDUCATIONGeneral Studies Wake Technical Community College 1995 High School Diploma Apex Senior High School 1979 Personal Training National Academy of Sports Medicine CERTIFICATESNASM Certified Personal TrainerNational Academy of Sports Medicine July 2010Certified CPR-Adult, Child, and InfantAmerican Red Cross July 2010SKILLSTeam Leadership Customer Service Excellence Performance Metrics Analysis MS 365 Proficiency CRM Software Utilization Staff Recruitment & Supervision Sales & Marketing Inventory Management NASM Personal Training Event Management Technical Support Troubleshooting |
