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Candidate's Name
Tempe, Arizona, United StatesEMAIL AVAILABLELINKEDIN LINK AVAILABLESummaryI am an experienced Application Analyst with a decade of expertise in supporting high-usage applications in both production and non-production environments. My experience encompasses the IBM Rational Suite (RTC, RQM, DNG, etc.), Jira, and Jira Align. I have performed environment setups, installations, upgrades, and created documentation for both business partners and IT use. Additionally, I have served as a Subject Matter Expert(SME) for the applications I supported and have taken on the role of Product Owner within a SAFe team of business partners.ExperienceDeveloperGeneral MotorsJan 2014 - Present (10 years 4 months)Responsibilities: Planned and deployed installations and upgrades of applications (middleware, databases) for a 10,000-strong engineering user base. Applications include IBM Rational Engineering Lifecycle Management (RTC, RQM, DNG, Reporting) with 8 years of experience, and Atlassian Jira and Jira Align with 2 years of experience. Communicated with vendors, business partners, development teams, and the user base to ensure continuous improvement and resolution of a range of issues, including user, security, and performance issues. Worked as a Product Owner for IT within business partners SAFe team, participating in PI planning, Sprint planning and daily standups. Along with participating in the IT SAFe team. Ensured applications adhered to industry standards and best practices, leading to successful audits with no findings of non-compliance.EducationArizona State UniversityBachelor of Science in Engineering, Computer Science May 2013 - 2017SkillsApplication Support  IT Operations  Linux  Bash  Middleware  Agile Methodologies  Systems Planning  Communication  Technical Requirements  Business Requirements Candidate's Name  - page 1