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Street Address *PHONE NUMBER AVAILABLEddunson68@gmail.comEDUCATION2016 Web Information SystemsHTML/CSS, PHP, Java, JavaScript, and MySQL. Included in the curriculum are courses that concentrate on user-centered design, object-oriented methodologies, and the most current systems analysis and software project management techniques.2011 MS Office Technician Certification, Delaware Technical and Community College Dover, DEKnowledge and use of Microsoft Office applications, including Word, Excel, Access, Outlook and PowerPoint.2001Office Procedures and Customer Service, Kent Vo-tech, Woodside, DELearned written and oral communication skillsLearned professional letter writing skillsEMPLOYMENTMachine Operator IIDart Container Federalsburg, MD 12/2021 to 05/2024Troubleshoot issues on production machineryApplied safely the guidelines to establish efficient job performanceMeet production schedulesMath skills to include simple addition, subtraction, multiplication and divisionFamiliar with the ability to convert decimals to fractions or vice versaMachine Operator Kraft/Heinz Foods Dover, DE 03/ 01/2017 to 09/15/2020Used computerized operator interface to make critical machine adjustmentsPerformed quality assurance checksTrained new employees; applied guidelines to established efficient job performanceAssembly Line Packer Barrett Business Inc. Dover, DE 02/18/2014 to 05/05/2016Assemble line productionPerformed quality assurance checksCustomer Service Representative (Internship)A-1 Insurance Agency LLC, Dover, DE 04/2011 to 05/2011Addressed questions regarding the business and provided brochures with detailed informationManaged inbound and outbound callsGathered information from clients, which assisted agents in establishing policy quotesHandled difficult customer situationsMaintained a pleasant and helpful attitudeTransferred paper files to an electronic data baseShift Leader Dunkin Donuts, Smyrna, DE 06/2009 to 03/2010Greeted customers and provided servicesIn charge of opening and closing storeBalanced register at the end of the dayFamiliar with the ability to convert decimals to fractions or vice versaVOLUNTEER ACTIVIITESGreeter, Bread of Life Christian Church, Camden, DE 06/2011 to presentVolunteer, House of Pride, Dover, DE 10/2010 to 12/2010 |