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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLESummary: Took incoming calls from bank clients & personal check orders for bank of America, processed stop payments on personal & business accounts. Took incoming calls clients, homeowners, investor, real estate agents, negotiator, & Other departments about current short sales on home & apartment properties. Arranged for clients to check other options before starting short sale process Answered all warranty information questions, set appointments, checked technician status, Up sales better appliance packages. Multi tasked through web sites to answer incoming text messages from all carriers with QuestionsEducation/ Certifications: High School Diploma El Paso High School El Paso, TX 2002ExperienceSystem & methodsApril 22-July 23Remote customer serviceResponsibilitiesCard servicesTook incoming calls also outbound callsUpdated profilesFroze and unfroze cardsGave balances check for direct deposits, and deposits into the accountOrdered cardsEmailed and mailed statementsActivated and canceled cardsVerify transactionsOnline assistanceStarted dispute processWorked remotelyGoodwill Industries May 17-May18Retail 1Responsibilities Cashier Customer Service speaking interacting with customers Closing opening store Cleaning storeUnited Health Care San Antonio, TX Oct 15 Dec 15Enrollment Specialist Healthcare forResponsibilities Multi -task through 3 Screens Verified eligibility Completed disenrollment's and processed cancelations Used excel spread sheetsHarland Clarke Bank of America & all other banks San Antonio, TX Nov 11 Feb 12Contractor tri-starr personnel-Customer Service RepResponsibilities Took incoming calls from bank clients & personal check orders for bank of America, processed stop payments on personal & business accounts. Gave current balance and activity on account Multi-tasked through two systems Also, transferred to different assignment took all bank check orders and processed credits for Banks, customersBank of America & Saxxon mortgage San Antonio, TX May 10 May 11Contracted West telemarketing-customer service rep Level 2Responsibilities Took incoming calls clients, homeowners, investor, real estate agents, negotiator, & Other departments about current short sales on home & apartment properties. Executed daily operations giving status information on short sale progress Arranged for clients to check other options before starting short sale process Provided information on other programs for clients such as HAMP (home affordable Modification program), HAFA (home affordable foreclosure alternative) or loss mitigation Took notes & information from clients such as all documentation & all up to date Information needed to proceed with short sale Also, took mortgage payments & arranged payment plansKGB San Antonio, TX Oct 09 Jan 10Customer service repResponsibilities Took incoming calls from clients needing phone numbers, addresses for both personal & Business information Collected & provided information neededSears Apr San Antonio, TX Apr 09 Oct 09Third party repResponsibilities Took incoming calls from clients, homeowners, companies, technicians, & all other Departments Answered all warranty information questions, set appointments, checked technician status, Up sales better appliance packages. Special service customer service rep Multi tasked through web sites to answer incoming text messages from all carriers with Questions Answered all texts quick & in an accurate mannerRedkats USA San Antonio, TX Apr 04 Oct 04Customer service repResponsibilities Took incoming calls from customers ordering items from catalogs Also, processed payments |
