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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE - EMAIL AVAILABLECustomer ServiceDynamic, highly skilled Customer Service Professional with Street Address + years detail-oriented customer service support in business, corporate, and medical office environments. Always contributing to the team effort within the role I am privileged to occupy. Willingness to adapt to a variety of expectations within a fast-paced environment while developing industry aptitudes.Core CompetenciesExcellent Communication Skills (verbal/written)Exceptional Customer Service SkillsMicrosoft Office/Word/Excel/Outlook/AdobeAccounts Payable/Accounts ReceivableCall Center/Records Management/Fed Ex/UPSStrong Team Player/Quick LearnerTechnical ExperienceComputer Skills: Microsoft Office, Word, Excel, Outlook, PowerPoint, Access, Adobe, Genesys Cloud, Panviva, and CRM.Other Skills/Office Equipment: Reception, multi-line phone systems, fax machines, mail postage machines, and complex copiers.Professional Experience(05/2023 Present) Lead/Stock Manager Ross Dress for Less, Hammond, INReceiving trucks and contents, scanning inventory, organizing stock team, and setting up store displaysProviding excellent customer service along with quality assurance, while cleaning and organizing stock room(09/2021 11/2022) Janitor Glo-Clean Janitorial, Schererville, INCollecting trash, sweeping, mopping, dusting, cleaning and sanitizing all surfaces throughout offices and showroomsUnboxing shipments and organizing inventory office(12/2020 06/2021) Case Investigator Guidant Global, Southfield, MIProcessing heavy call volume via 211- Covid-19 call center and notifying individuals with a positive diagnosis.Contacted Covid-19 patients recent acquaintances regarding interactions and isolation guidance.Provided all those contacted with quarantine procedures and when appropriate connected them to testing centers.(09/2015 02/2020) Massage Therapist Daulton Chiropractic Center, Hammond, INWorked closely with chiropractor to develop treatment plans for patients and documented SOAP notes.Provided high quality therapeutic massages, while maintaining and exhibiting excellent customer service.(01/2015 - 05/2015) Office Manager/Massage Therapist Miracle Wands, Beverly Hills, CARan all day-to-day operations for office, heavy calendar management and appointment scheduling.Hired new employees and processed resulting paperwork, conducted new hire orientationsProvided high quality therapeutic massages, while maintaining and exhibiting excellent customer service.(08/2011 10/2014) Massage Therapist Chiropractic Center of Los Angeles, Los Angeles, CAWorked closely with chiropractor to develop treatment plans for patients and documented SOAP notes.Provided high quality therapeutic massages, while maintaining and exhibiting excellent customer service.(12/2010 - 08/2011) Massage Therapist Massage Envy, Beverly Hills, CAGreeted and welcomed clients, provided high quality therapies, along with excellent customer service.Created and maintained detail-oriented SOAP notes, cleaning rooms following each session.(06/2006 04/2007) Massage Therapist Margaret Mercy Hospital, Hammond, INProvided excellent customer service while working in the Image Recovery Center and Oncology floor.Worked with cancer patients to help restore better health through pain and stress management sessions.(07/2005 - 02/2006) Chiropractic Assistant/Massage Therapist Life Chiropractic, Merrillville, INMaintained front and back offices, provided receptionist duties, took incoming calls while greeting patients.Provided high quality therapeutic massages, with excellent customer service, event planning hosted office events.Processed insurance claims, verified pre-authorizations, developed X-rays, cash handling and processing payments.EducationAssociate degree in applied science Graduated with Honors June 2005 Kaplan College Hammond, IndianaHigh School Diploma East Chicago Central High School East Chicago, Indiana |
