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ObjectiveSecuring a growth-oriented and challenging position utilizing my many talents, which will provide both a continuous knowledge base and further opportunities for advancement.Summary of ExperiencePassport Infiniti of Suitland April 2019  PresentInternet Sales Manager & Client Advisor Suitland, MDManage a team of 5 to 12 salespeople each month and touch an average of 500 clients per month through CRM.Manage all internet vehicle inquiries that come in and collaborate with other departments to ensure that the client is prepared and aware of all needed documentation to visit the dealershipResponsible for first contact to each client inquiry and setting and confirming appointmentsDevelop promotional emails for outbound sales projects as sales promotions are availableDistribute internet inquiries to Client Advisors, supervise, and evaluate their performancePassport Infiniti of Suitland September 2018  April 2019Sales Consultant Suitland, MDIdentified client needs and created a positive client experience through high quality care and a deep level of product knowledge, including, asking, and answering questions and providing detailsFollowed up on inquiries from walk-ins and telephone calls on a daily and weekly basisCommunicated with customers to ensure they were matched with the right vehicle for their needsCoordinated paperwork and test drives when a customer exhibited interest in certain vehiclesUtilized detailed profiling and expert sales strategies to overcome common buyer objectivesWashington National Cemetery April 2018  September 2018Family Services Sales Counselor Suitland, MD Exhibited a thorough knowledge of all products and services offered and maintained positive communication with client families to answer questions regarding the burial process Conducted door-to-door and telephone follow-ups with potential and prospective clients Identified leads, set, and confirmed appointments, created, and shared presentations Networked within nearby communities as assigned by the cemetery Sales Manager Assisted families in making cemetery arrangements through the selection and purchase of cemetery property and merchandise Consistently assist in monthly revenue needs by meeting professional and cemetery sales goals Managed confidential records and completed all necessary reporting and documentation in a timely manner for necessary insurance guidelines and purposesPohanka Volkswagen February 2017  February 2018Finance Manager Capitol Heights, MD Prepared, secured, and submitted all necessary documentation for pre-approved loan processing Collaborated with numerous financial institutions to secure funding for clients as well as sold extended warranties and other after sale items to increase revenue and sales for the dealership Managed and accounted for all financial transactions within the finance department Skilled at tracking customer balances, approving loan applications, and verifying customer information, including social security numbers, income and wages, and employment status Specialized in establishing productive relationships with customers seeking financing options and arranged financing and reviewed required documents to determine approval or rejection.Pohanka Hyundai August 2014  February 2017Sales & Leasing Consultant/Genesis Experience Manager Capitol Heights, MD Highlighted vehicle features, gathered information, inspected vehicles, provided an accurate comparison, and contrast on competitive models and demonstrated vehicle operations Build positive rapport and qualify buyers by understanding their interests and requirements and matching those interests and requirements to various vehicle models Developed and maintained relationships with new and existing clients, responded to inquiries, suggested potential trade-in options, and recommended sales campaigns and promotions Negotiated pricing and discussed with the sales department and completed sales and purchase contracts including explaining provisions and financing and delivering the vehicle Completed necessary reports and provided sales management informationEducationFerrum College  Ferrum, VA August2003May2005PGCommunityCollegeLargo,MD September2006May2008Professional CourseworkGeneral PsychologyPsychology & African American StudiesPersonality & AdjustmentAbnormal PsychologyHuman Growth & DevelopmentDrugs & BehaviorBusiness PsychologySocial PsychologyChild PsychologyPublic SpeakingSocial Problems