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Click here or scroll down to respond to this candidateBrielle WestStreet Address East 17th StreetIndianapolis, Indiana Street Address
Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEAvailability:Job Type: Permanent, Intermittent, TeleworkWork Schedule: Full-time, Job sharing, Multiple SchedulesWork Experience:Advanced Medical Support Assistant Indianapolis Veterans Health Administration 1481 West 10th StreetIndianapolis, IN6/2023 4/2024Duties, Accomplishments and Related Skills: Maintains patient's confidential records, copies, and file documentation Assures that all visitors and telephone calls are answered and referred in a prompt and courteous manner Perform scheduling, canceling, re-scheduling of patient appointments and or consults Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients Provides information regarding clinic and hospital policies, procedures, and locations to patient(s), family members, and staff Provides input in problem solving on operational issues or procedures Assists with the orientation/on the job training of new staffMedical SchedulerIU Health Methodist 1701 North Senate Avenue Indianapolis, IN12/2022 - 5/2023Duties, Accomplishments and Related Skills: Maintaining client files by updating contact information, answering client questions, and resolving issues Handling customer service issues such as billing questions or resolving complaints Scheduling patients appointments in-person/virtual Assisting with marketing activities such as developing brochures or flyers for events Providing information about available merchandise and services to potential customers Organizing and distributing conference materials and other event items such as name badges, brochures, and marketing materials Performing administrative tasks such as processing payments, maintaining accounts receivable records, and ensuring that accounting records are up to date Assisting with event set up, breakdown, and other tasks needed to make sure an event runs smoothly Managed HealthOffice Service Coordinator Managed Health Services (MHS) 550 N. Meridian Street #101 Indianapolis, IN4/2022 - 11/2022Duties, Accomplishments and Related Skills:Oversees the office environment, manages office tasks and communications, and assists upper management with daily key functions. Facilitated new hire orientations, supervise, and train other clerical staff and arrange for employee training by scheduling training or organizing material. Documents data inquiry outcomes for accurate tracking and analysis Files documents related to HR requests. Coordinates/schedules meetings and creates spreadsheets to track flow of mail packages Managed data including auditing, sending required files to third-party administrators, and providing confirmation statements with carrier invoices.Provides general office and clerical support, such as ordering supplies, and maintaining employee records. Approve Timecards and make corrections in ADP Accomplished forms regarding changes of address, theft, or loss of mail. Analyze problems and provides information/solutions.HR Assistant/Program Coordinator Marion County IMPACT Office 5610 Crawfordsville Road Suite 500 Indianapolis, IN10/2017 - 3/2022Duties, Accomplishments and Related Skills:Facilitated orientations on (SNAP) and (TANF) benefits. Communicates with associates to clarify the policy, eligibility criteria, and other program elements providing customer service to ensure achievement of Service Level Agreement objectives. Provided staff-assisted customer services, scheduling appointments for follow-ups. Strategize with case managers, assisting them in preparing clients to find job placement. Created spreadsheets to track the flow of clients. Provided career and employment guidance and training information; refer customers to job search, training providers and/or resources through partner services. Manages associate data including auditing and consolidating elections, verifying associate eligibility, sending required files to third-party administrators for enrollment, providing confirmation statements to associates, and reconciling enrollments with carrier invoices. Provides general office and clerical support to assigned areasEligibility AssociateAccredo Health Specialty Pharmacy2825 W. Perimeter Road Indianapolis, IN1/2015 - 10/2017Duties, Accomplishments and Related Skills: Assessed incoming referrals and managed cases on verification of benefits and eligibility. Maintained case records in electronic database systems. Managed investigations of eligibility by telephone. Clarified features, advantages, and disadvantages of various policies to promote sale of insurance plans. Investigated and analyzed to address operational challenges and customer service issues. Maintained documentation of inquiries on medical billing. Evaluated eligibility and impart information to insured members were qualified. Worked in a collaborative team environment to meet operational objectives/goals. Assigned alerts, changes, and incoming documents daily into an electronic tracking system. Explained program eligibility requirements, rules, regulations, and individual rights and responsibilities to clients Obtained and verified insuranceProgram Assistant/HR Assistant KinderCare Learning Center 6750 Eagle View DrEagle Creek, IN6/2008 - 1/2015Duties, Accomplishments and Related Skills:*Reviewed applicants and set interviews through PeopleSoft*Assisted with the onboarding process of new hires*Managed daily operational goals, deadlines, payroll accuracies*Performed training and development of the new hire teacher staff*Maintained customer and children documents in a company database or excel *Processed Food Program documents into the tracking systemEducation:Indiana Wesleyan University Indianapolis, IN United States Bachelor's degree 5/2024Major: Business Management |
