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Title Customer Service Sterling Heights
Target Location US-MI-Almont
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EMAIL AVAILABLE PHONE NUMBER AVAILABLEPROFILEI am a highly enthusiastic and motivational leader with over 30 years of experience in several different customer based industries. I am self-directed with excellent customer service, communication, negotiation, and presentation skills. I am comfortable presenting in front of any size group, which allows me to be proficient in building and maintaining client relationships.WORK HISTORYAREA/SALES MANGER, EMSER TILE, STERLING HEIGHTS, MI. 5/2016-11/2023-Opened 1st location in the Michigan market.-Achieved $3.2 million in branch sales in 2022, which was an increase of 12.5% over sales target. Increased sales $2 million dollars within five years, despite Covid-19. Increased sales were accomplished by maintaining current account growth, building strong relationships, and providing ongoing support and guidance throughout the sales process and beyond.-Increased new account growth by 25% year after year, which accounted for 7.9% of sales. Account growth was achieved by having a strong ability to understand the clients needs, propose suitable solutions, and consultative selling. These strategies allowed me to deep dive into the wants and needs of my customers business.-Ranked 2nd out of 18 locations in the Midwest Region in Manager Controlled Profit in 2022. Ranked 14th out of 78 locations in the company for 2 consecutive years. These metrics were achieved by increased sales, controlled expenses, low employee turnover, inventory management, and error control.-2020 Emser Tile Region 5 Branch Manager of the Year STORE/SALES MANGER, CVS/CAREMARK, STERLING HEIGHTS, MI 2001-2016-Managed a staff of 18-20 employees while maintaining a low turnover rate- Developed and implemented effective sales strategies that were in line with the companys directives and goals.-Managed all aspects of the company including staffing, scheduling, ordering, receiving, inventory management, product placement, sales execution, loss prevention, and on- board training of all staff.-Certified Regional Trainer and Leadership Mentor-Regional Safety Compliance Manager-2015 Manager of the Year-2014 Manager of the Year-2013 Runner-up for Manager of the YearEDUCATIONMacomb Community College, Macomb MI, Associates Degree Eisenhower High School, Utica, MISKILLS Excellent leadership, communication, negotiation, and presentation skills Motivational and enthusiastic Self-directed, motivated, and goal-oriented Detail oriented and extremely organized Experienced in consultative selling with a strong ability to understand a clients needs and propose suitable solutions Product Knowledge Problem solver Highly skilled in driving corporate directives and goals Recruiting, selecting, and on-boarding Excellent in time management and ability to meet deadlines Sales Reporting Proficient in PowerPoint, Excel, Microsoft Teams, Paycom, JDE, Boost MEMBERSHIPS AND ASSOCIATIONS-VP Almont/Dryden Masons-Mason of the Year 2021-Head Coach JV Baseball Eisenhower High School-Defensive Coordinator Freshman Football Eisenhower High School-D.E.C.A Judge and Mentor

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