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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Alderwood Cove PHONE NUMBER AVAILABLEJohns Creek, GA Street Address EMAIL AVAILABLECareer Profile: Bilingual professional fluent in reading, writing and speaking the Spanish language Proficient in SAP, MS Word, Excel, PowerPoint, Outlook, EMMA, Xcelys, CareConnect and SharePoint 17 years of Customer Service experience and 5 years Managerial experience 7 years home inspection experience, RESNET QAE certified, EnergyStar certified Committed to providing the highest possible standards of customer support and company complianceEducation:Internachi October, 2016Certified Professional InspectorCertified Date: July, 2017Professional Experience:Residential Energy InspectorPathlight Pro: Atlanta, GA 12/2022 CURRENTConduct construction site evaluations for energy assessment and quality of constructionMaintain a positive, working relationship with clientsComplete all site evaluation documentation in electronic systems and onsite energy code compliance formsCommunicate construction quality issues and energy code requirements to client onsite personnelCommunicate timely and professionally with immediate supervisor and clients to support efficient operationsStrong problem solving skills providing solutions to improve the quality of each newly constructed house according to energy code requirementsCertified Professional Home InspectorInspection Dr. Home Inspections: Lilburn, GA 08/2017 CURRENTInspect recently built or previously owned homes, townhomes, and condominiums.Fair evaluation of the condition of the home prior to sellingExamine the quality of the exterior/interior structure and home componentsReport on building code violations or improper repairsMember Outreach Coordinator/Retention SpecialistWellCare of Georgia: Atlanta, GA - 05/2015 - 09/2016Create educational presentations for state approval of our benefit programs for all membersPresent, state approved presentations to educate the member on current benefits and resources available to the memberProvide direct member outreach including education through multiple channels, i.e., telephone outreach, new member orientations, individual member meetingsOrganize and develop successful marketing enrollment events. Ex. New Member Orientations and MAC committee (focus group)Attend community and health events to distribute Health Plan informationDevelop and implement promotional plan for new outreach opportunitiesMaintain thorough knowledge of Healthcare programsIdentify and coordinate outreach activities and have necessary materials at community eventsBilingual Third-party AdministratorCustard Insurance Adjusters: Norcross, GA - 08/2014 - 02/2015Accurately record all pertinent information on first accidental report from the insured, claimant or their representativeResponsible for other miscellaneous duties, such as, maintaining claims logs, subrogation files and dispatchingProcess escalated calls in accordance with our client procedures.Conduct emergency calls to field adjusters via three way calls with client regarding catastrophic eventsBilingual Customer Service CoordinatorCatholic Charities: Atlanta, GA - 04/2014 - 07/2014Coordinate and arrange meeting facilities, schedule appointments, and prepare agenda in advance for attorneysScreen calls and visitors to control traffic in small office environmentHandle all inquiries having to do with translation in the Spanish language in regards to questions on obtaining citizenship, requesting family member from another country and work permitsInterpret client written letters in Spanish and translate for attorneys both in and out courtReference: Available upon request |
