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Name Available: Register for Free
Title Customer Service Business Operations
Target Location US-NY-Deer Park
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name  EMAIL AVAILABLEStreet Address  PHONE NUMBER AVAILABLESummary of QualificationsDynamic and highly motivated professional individual with demonstrated expertise in business operations and college admissions management as well as strong customer service skills. Reputation as a self-directed professional with excellent customer service and people skills. Communicate clearly and effectively with diverse populations in written, verbal, and presentation formats. Self-motivated individual with strong leadership and sales skills and the ability to implement, initiate, and oversee projects. Experience in recruiting, training, and retaining of personnel with the ability to motivate employees to achieve maximum result. Excellent verbal and written communication skills with a solid track record in sales  increasing business by exceeding targeted goals.Professional ExperienceASA College Brooklyn, NYDirector of Enrollment and Retention 2019  PresentProvide leadership in hosting scheduled job fairs and recruiting students while maintaining student census.Lead team to consistently meet/exceed predetermined number of departmental student recruitment goals.Collaborate with the team to initiated first contact with prospective students, interview candidates, maintain records, deliver ASA materials, and qualify students. Lead in marketing to maintain lead flow.Experience the creation and implementation of innovative and digital marketing strategies for enrollment.Familiar with admissions requirements in a post-secondary setting and possess a profound understanding of today's competitive enrollment environment and knowledge of emerging trends and retention best practices.Corporate Director of Government Regulations 2014  2018Maintained up-to-date knowledge of relevant regulations. Monitored emerging trends regarding industry regulations to determine potential impacts on organizational processes. Led in overseeing documentation efforts to ensure compliance. Provided responses to regulatory agencies regarding college information.Directed the preparation and submission of regulatory agency applications, reports, or correspondence.Director of Community Outreach 2009  2014Duties included providing assistance to community organizations on admission events, including: spring and fall open houses, departmental receptions, and networking in the summer for referrals.Associate Director of Admissions 2004  2009Counseled students undergoing the admissions process, and assisted in collection of necessary documents.Worked with team to make calls proactively to start a dialog with interested prospects  assisting enrollees with issues of concern that may impact their enrollment process. Facilitated resolution of financial obstacles.Admissions Manager 2001  2004Maintained communication with other departments (Administration, Academics, and Financial Aid) to enhance/streamline the admission process, establishing a positive team relationship between departments.Katherine Gibbs School New York, NYAdmissions Advisor November 2008  February 2010Recruited and enrolled students. Interviewed and qualified students for enrollment based on best-fit procedures. Educated prospective students regarding career choices, majors, and course selections.EducationSUNY Empire College  Public Administration 2018  PresentAssociates Degree in Liberal Arts 1983

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