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Click here or scroll down to respond to this candidate Candidate's Name
PHONE NUMBER AVAILABLE / EMAIL AVAILABLE EDUCATION Pursuing a combined Master of Arts in Human Resource Management (HRM) and Master of Business Administration (MBA) at St. Joseph University, with completion in May Street Address . Bachelor of Science in Criminal Justice, St. Joseph College, Brooklyn, NYEXPERIENCELiberty Home Guard, Human Resources Generalist, and Employee Experience Coordinator April 2023 Present Bridged management and employee relations by addressing demands, grievances, and other issues. Collaborated with team leads and managers to oversee and manage a performance appraisal system. Conducted exit interviews and developed strategies to reduce employee turnover. Managed employee relations, providing guidance and support on HR-related issues. Worked closely with Quality Assurance and Workforce teams for effective performance management. Spearheaded the development and implementation of HR policies and procedures. Maintained employee records, ensuring compliance with company policies and legal requirements. Participated in employee onboarding activities, facilitating necessary documentation and conveying company culture. Participated in the recruitment process, managing candidates' experience and making recommendations. Project-managed sections of the development of proprietary HRIS software for employee performance and workforce management. Represented the company at job fairs and recruitment events, engaging with potential candidates. Prepared and presented well-constructed job offers to selected candidates.Liberty Home Guard, Learning and Development Specialist February 2023 April 2023 Collaborating with department heads to design and deliver effective training programs. Creating and grading training materials and assessments. Assisting in the performance evaluation process, including identifying agents who may require additional training or probation. Implementing 30, 60, and 90-day exams to gauge agent comprehension and performance. Contributing to the probationary stages and decisions regarding agent performance. Monitoring KPIs and metrics for new trainees in each department. Providing one-on-one training and support to individuals. Contributing to the wellness and development of new hires. Collaborating closely with HR on hiring processes and internal development, including department changes and promotions.Liberty Home Guard, Brand Management Specialist and General Customer Service Agent, August 2022 February 2023 Managed the brand's online reputation across multiple platforms, including Better Business Bureau, Trustpilot, and Google Reviews. Proactively addressed and resolved customer concerns from negative reviews, improving company perception. Implemented strategies that reduced claims process turnaround time and increased customer satisfaction. Efficiently handled live chat service, assisting up to six customers simultaneously and fulfilling special requests. Provided exceptional phone support, assisting an average of 100-120 customers daily with portal needs and claim updates. Collaborated with the customer success department to develop innovative methods for improving customer satisfaction rates. Streamlined operations by optimizing workflows for the claims process, ensuring a seamless customer experience. Maintained professionalism and a customer-centric approach, exceeding service expectations and fostering customer loyalty.Graubard & Blumenfield PLLC. Real Estate Law, Paralegal, January 2021 - July 2022 Represented banks in mortgage transactions and prepared bank documents. Drafted, organized, and reviewed various legal documents, including affidavits, UCC filings, and recognition agreements. Conducted research on cooperative buildings' board minutes for clients. Prepared and shipped closing documents to banks. Provided skilled administrative support, multitasking effectively and handling confidential matters. Gathered and analyzed research data related to legal cases. Interpreted and communicated legal information clearly to clients. Witnessed and notarized legal documents. Worked closely with lenders and agents to prepare and execute closing documents. Coordinated scheduling of closings and managed fund distribution and accounting. |
