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Click here or scroll down to respond to this candidateSCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEMacon, GA Street Address
SUMMARYHighly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.SKILLSIT Service ManagementTeam DevelopmentDocumentation and ReportingDocumentation ManagementApplication SupportDisaster RecoveryTechnical LeadershipTechnical TroubleshootingNetwork AdministrationTechnology IntegrationProblem-Solving AbilitiesReliabilityMultitaskingProblem-SolvingTeamwork and CollaborationActive ListeningSelf MotivationEffective CommunicationExcellent CommunicationWritten CommunicationTime ManagementSoftware Licenses and PatchesDecision-MakingProject PlanningProject CoordinationUser SupportRelationship BuildingEXPERIENCEIT ManagerMacon, GAWalthall Oil Company/ Feb 2023 to CurrentManaged the installation, configuration, maintenance, and troubleshooting of network systems.Maintained up-to-date knowledge of relevant technologies and equipment used in the organization.Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.Provided technical support to end users on a variety of issues.Provided company users with tech support for IT problems and account maintenance.Maintained knowledge of advances in information technology systems and applications.Managed backup, user account and helpdesk systems.GETS Administrator / VIP SupportForsyth, GAGeorgia Department of Corrections/ Jan 2022 to Feb 2023Use a ticket system (ServiceNOW) to keep track of tasks and complete them efficientlyCreate tickets with ServiceNowAdministered and supported system backup and disaster recovery processesResolved tenancy technical issues and monitored Office 365 systemsProvided general administrative support to staff members.Answered incoming calls and responded to customer inquiries.Responded promptly to customer complaints in a professional manner.Answered telephones to take messages or redirect calls to appropriate colleagues.Developed and maintained ServiceNow platform, including customizing forms, workflows, tables, fields.Resolved customer service requests by troubleshooting problems reported by users regarding application functionality or performance.Determined and alleviated hardware, software and network issues.Oversaw VPNs to deliver secure virtual network access to remote users.Designed, configured and tested computer hardware and operating system software.Designed complex reports using the Reporting module within the ServiceNow platform.Created scripts for automation of manual processes in ServiceNow.Troubleshot technical issues related to ServiceNow implementation.Technical Support Specialist IIMilledgeville, GAGeorgia College & State University/ Nov 2018 to Jan 2022Setup and deploy new machinesTested new hardware configurations prior to deployment in order to ensure optimal performance.Provided technical support and troubleshooting assistance for imaging systems.Provided company users with tech support for IT problems and account maintenance.Tracked progress of service requests using ticketing system while providing timely updates to customers.Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.Performed maintenance and upgrades to existing computer systems as needed.Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.Provided technical assistance to end users on a variety of issues, including hardware and software related problems.Documented technical information such as troubleshooting steps taken during issue resolution process.Maintained inventory of all technology assets within the organization's network infrastructure.IT ManagerMacon, GABeasley Flooring Products, Inc./ Mar 2017 to Oct 2018Deployed and manage scan gunsSetup and deploy new machinesRepair PC hardware and replace componentsRespond to customers emails seeking helpResolve computer issues by running diagnosticsFollow up to see when issues have been resolvedTrain all computer users when neededUse a ticket system to keep track of tasks and complete them efficientlySetup new computers with required softwareManage four locations, keeping clients operating at peak efficiencyInstall printers and equipmentManage sites wireless access points.EDUCATION AND TRAININGBachelor of Business Administration:Management Information SystemsBusiness Management with an Emphasis in Human ResourcesThe University of Mississippi Dec 2016University, MSEconomicsEntrepreneurshipSPECIAL ACCOMPLISHMENTSHighly organized with ability to manage multiple projects and consistently meet deadlinesLeadership, Communication, Time ManagementExcellent communication skillsCreated a reservation system website to reserve classrooms for testing/lecturesSetup and deployed student labsPROGRAMMINGC#JavaHTMLPHPOPERATING SYSTEMSWindowsMac OS XIOSAndroidCISCO Wireless TechnologyMicrosoft Office 365Windows Server 2008 R2 StandardPhotoShopIMovieMicrosoft SQLSCCMGhost Imaging SoftwareREFERENCESReferences available upon request. |
