Candidate Information Title Administrative Assistant Office Manager Target Location US-TN-Memphis Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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ERICAWEAVERJONESCDA, RDAPersonal InfoPhone:PHONE NUMBER AVAILABLEE-mail:EMAIL AVAILABLEAddress:Memphis, 38125SkillsLeadership SkillsAdaptabilityDependabilityInterpersonal SkillsTeaching SkillsCommunication SkillsCommunication SkillsManagement SkillsOrganizational SkillsLanguageEnglishProfessional SummaryDental office manager and Administrative Assistant with over 14 years of experience in reporting directly to the head physician responsible for providing day-to-day operations support. Major responsibilities include patient/client service, administrative duties, insurance and benefits administration, and personnel management. Advanced technical skills and in-depth knowledge of health management information systems (HMIS) used to maintain high-levels of quality care and ensure patient satisfaction.Employment HistoryDental Lab Technician, Glidewell Dental LabMemphis, TennesseeMay 2024- Nov. 2024Design CrownsTooth MorphologyShippingReading Dental Lab prescriptionDental Instructor/ BLS instructor, Concorde Career CollegeMemphis, TennesseeFeb. 2013-Oct. 2019Instruct student and prepare for Registration and CDAInstruct and maintain components with CPR and well-trained CPR instructorTeach patient care, dental instruments, professionalism, dental instrument transfer and dental assistingMaintain inventory and repair of instruments HU-FriedyTraveling RDA and Sterilization Tech, American Mobile DentalMemphis, TennesseeAug. 2013 - PresentDental Operatory setup and breakdownMaintain supplies and inventory.Finalize trailer functionality by attaching generator.Maintain office supplies and inventory, completing the task 15% faster each passing year.Maintain current and past referrals, receiving 70% referrals from past clients.Dental Site Manager, Christ Community Health Services.Memphis, TennesseeJun. 2013 - PresentAdminister the day-to-day activities in relation to productivity and patient flowOversee staff of 15 licensed Dental professionalsEnsures regulatory compliance.Lead Dental Assistant, Christ Community Health Services.Memphis, TennesseeJun. 2010 - PresentManage the appointment bookProvide specialty in patient care for an average of 20 patients every day.Knowledge in four handed DentistryMaintain office supplies and inventory.Maintain current and past referrals, receiving 70% referrals from past clients.Lead Dental Assistant, Dental Excellence. Memphis, Tennessee Oct. 2005- Jun. 2010Work through Dental Claims Denials to ensure better customer service, and thus a 35% improvement in sales.Maintain proper sterilization.Oversee OSHA enforcement in order to create a better working environment.Conduct insurance verification, increasing return customers by 30%.Assist in Endodontic and Cosmetic Dental Procedures.Assist in travel preparation.Traveling Chair-side Dental Assistant, Hickory Hill Family Dentistry.Memphis, TennesseeFeb. 2003- Oct. 2005Conduct monthly biological monitoring thus saving time for the physician to attend to a patient, by 20%.Schedule appointments.Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures.Fabricate temporary crowns thus saving time for the physician by 40% per patient.Oversee OSHA enforcement in order to create a better working environment.File patient charts.Lead Dental Assistant, Dr. Jeffery Dolberry. Memphis, Tennessee Aug. 1999- Dec. 2003Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures.Schedule appointments.Conduct bracket placement, thus saving time designated for surgery by about 40%.File patient charts.File insurance claims.Cashier, Petco. Memphis, TennesseeApr. 1998- Oct. 2000Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.Balancing the cash register and generating reports for credit and debit sales, to compose a budget that cut cost by 24% in the two years.Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer, contributing to a customer return rate of 15%. Bagging and wrapping purchases to ensure safe transport, thus reducing breakage of merchandise, in route, by 30 %.Cashier, Walgreen. Memphis, TennesseeFeb. 1997- May. 1999Handling returns and answering questions about merchandise, store policies, and ongoing promotions.Scanning coupons, applying discounts, and processing payments.Ringing up sales on computerized cash registers.Waitress, Shoney Restaurant. Memphis, TennesseeMar. 1994- Sep. 1997Take accurate food and drink orders.Serve food and drink orders to guests.Assist diners with orders by answering menu questions or making recommendations upon request.Roll silverware, set up food stations, and prep for the next shift.Maintain a neat and clean dining area.EducationUniversity of Phoenix, Phoenix, ArizonaBachelor of Science, Healthcare Administration and Healthcare Management.,Dec. 2017Concorde Career Institute, Memphis, TennesseeCertification, Dental Assistance,May. 1999Hamilton High School, Memphis, TennesseeHigh School Diploma, Science and Education,Dec. 1993ReferencesReferences are available upon request.