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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLEFairport, NY Street Address LINKEDIN LINK AVAILABLEExperienced support professional with proven ability to quickly translate loosely defined goals, then help develop a winning strategy to provide successful results, all while managing ever-changing and multiple projects in a fast-paced environment.Qualification SummaryEffective communicator, regularly preparing and delivering training seminars to customers and prospective customers at trade shows and symposiums.Increase revenue of $30K and reduced costs by $1M annually by investigating business cases for production of unavailable products and collaboration with a cross-functional team.Successfully train colleagues and customers on technical concepts in a variety of medium; in-person and remotely.Produce knowledge base articles and software Help files which lead to reduced stress on an overloaded support staff.Advisor of software development team by being the voice of the customer.Answer all questions and concerns from customers around the world regarding Kodak Professional Digital Print Production (DP2) software.IT duties performed: Computer hardware/software installations and troubleshooting of network connectivity/permissions; installed complete QA lab equipment and tested network drops/speeds in 30+ offices.Perform QA for software features/bugs fixes on Windows operating systems from Win XP through Windows Server 2019.SkillsCommunicationsDocumentationProblem SolvingTroubleshootingTeamworkInclusivityAdaptabilityWindows Office SuiteAdobe Creative SuiteAdobe RoboHelpJira/Atlassian/Service DeskSalesforceGoToMeetingProfessional ExperienceiLUVPix LLC, Rochester, NYWorldwide Professional Technical Support SpecialistJuly 2023 - PresentAnswer all questions and concerns from customers around the world regarding Kodak Professional Digital Print Production (DP2) softwareAuthor knowledge base articles and software Help (F1)Give virtual presentations to worldwide customersPerform systems tests to ensure bug-free software performance on Windows operating systems from Win XP through Windows Server 2019 and using SQL Management Tools to perform backups and other file maintenanceSet up and maintain office and QA equipment, computers, network dropsKodak Professional Sino Promise, Rochester, NYWorldwide Professional Technical Support SpecialistNovember 2020 July 2023Answer all questions and concerns from customers around the world regarding Kodak Professional Digital Print Production (DP2) softwareAuthor knowledge base articles and software Help (F1)Give virtual presentations to worldwide customersPerform systems tests to ensure bug-free software performanceKodak Alaris, Rochester, NYWorldwide Professional Technical Support SpecialistSeptember 2013 November 2020Wrote technical documents on workflows to minimize the need for remote interface tools and telephone assistanceTrained remote support team on the proper documentation of support contacts and escalation proceduresAdvised software team on customer feedback and helped determine resolution and implementation of solutionsEastman Kodak Company, Rochester, NYWorldwide Photographic Technical Support RepresentativeJuly 1997 September 2013Advocated for my team by working with another manager to merge two inter-related divisions, thereby ensuring the longevity of both teams and increasing efficiency within the companyIncreased revenue by $30K and reduced costs by $1M annually by investigating business cases for production of then unavailable products, collaborating with customers, sales representatives, manufacturing, marketing, price administrators and customer serviceGenerated reports via Service Tracking Analysis and Reporting System (STAR) at the request of numerous Worldwide Marketing Managers to improve resolution of product issuesEducationCorning Community College, Corning, NY Associate of Arts |
