| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Customer ServiceGeorgetown, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI have over 6 years of experience working in a clinic setting. I have recently worked remotely as a customer care advocate for over a year. I am organized and detailed oriented. I am a quick learner, I can do anything I set my mind to do. I believe I can be a great asset. I work great with others and enjoy helping others. I take my job seriously. I have experience with patient care and office management. Authorized to work in the US for any employerWork ExperienceCustomer Service AdvocateUnitedHealthcare - RemoteJanuary 2022 to May 2023Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondenceHelp guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care providerContact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficientOffice ManagerMiracle Ear - Georgetown, TXMarch 2015 to January 2022Office manager for the Georgetown Miracle Ear for 6 1/2 years I schedule, reschedule and cancel patients appointments Verify insuranceAccounts receivableSubmit Loss & Damage claimsClean patients hearing aids, pair theirs aids to phones, tablets and TV streamers Order hearing aids, accessories, supplies for office, supplies for consultant Typical office duties-answer phones, scan, email, file, make new patients folders Lead office manager over 13 other Miracle Ear stores in Texas- I train new office managers and their responsibility in the office and expectations- They will call me if they need help on invoices or have questions that they do not know how to do- Change warranty dates on products for them as well We have yearly and quarterly certificationsWe have yearly trainings on expectations of managers/consultants on,new products reviews on our duties Administrative Assistant - Maintenance DepartmentLONG ISLAND VILLAGE - Port Isabel, TXJuly 2013 to January 2015Receptionist including answering phonesWrite up work orders for employeesWrite up board meeting minutesEnter purchase orders and invoicesPurchase materials, parts, supplies and safety equipment for housekeeping and maintenance Receive calls from property owners re: repair, maintenance, cable at property sites Schedule: trash pick-up and "call before you dig"Assist new employees with new hire paperworkSet up maintenance and housekeeping schedules.Payroll: Corrected errors on time cards and entered vacation and holiday time off and submitted. CashierSam's Club - Round Rock, TXOctober 2012 to December 2012CashierWork on floorCustomer service, data entry, invoicing, salesVeterinary Medical Care - Arlington, TXJune 2010 to May 2012Taking information for dogs and cats for their vaccinations Account payableSet up moblie clinicCustomer service, data entry, payables/receivables Moore's Tire & Retread - Tyler, TXJune 2004 to August 2009General office dutiesEducation12Robert E. Lee High School - Tyler, TX1990Skills Accounts Payable Order Entry Administrative Experience Microsoft Outlook Office Management Medical Scheduling Accounts Receivable Insurance VerificationLanguages Spanish - FluentAdditional InformationSKILLSWord, Excel and Power PointPrinter, scanner, fax machine |
