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Candidate's Name , MBAPHONE NUMBER AVAILABLE EMAIL AVAILABLE Nashville, TNTECHNICAL PROJECT MANAGERIT Management Leadership Results-drivenExperienced technical project manager with 25+ years in IT, adept at leading cross-functional teams to deliver projects on time and within budget. Skilled in cost-saving initiatives, infrastructure optimization, and stakeholder relations. Proficient in risk management, process improvement, and team leadership.WORK EXPERIENCESelfhelp Community Services Project Manager2021-2022 New York City, NY Executed exhaustive true-up inventory assessments for all data circuits, integrating fault- tolerant links, and thereby achieving a notable 20% reduction in expenditures while enhancing system reliability and resilience. Led the transformation of physical fax systems to e-fax solutions, slashing processing timelines from hours/days to minutes, and fortifying document security in the process. Sungard Availability Services Project Manager2014-/2019 Wayne, PA Led a comprehensive modernization initiative to transition all data centers and offices from a Nortel telephony infrastructure to Avaya VoIP, resulting in operational savings of $2.79m. Identified and decommissioned redundant data and voice circuits, yielding an annualized savings of $720K across 61 data centers and offices. McGraw Hill Test Manager2011-2013 East Windsor, NJ Directed business acceptance testing within an onshore/offshore model to enable an orderly and successful transition from Lawson Financials to Oracle E-Business Financials. Facilitated and streamlined meetings between the business and development to foster open communication and address concerns.121 Media Test Manager2010-2011 London, England Led the integration testing of in-house developed software product and the Oracle E-Business Suite Financials, improving financial management and operational efficiency. AXA Test Manager2008-2009 Bristol, England Wrote the program test plan that delineated time-lines, milestones, and success criteria that proved a vital cog in enabling the company to deliver AXA Elevate to 1200 financial advisors. Group 4 Securicor Test Manager2008-2008 London, England Led a team of 3 for the acceptance and verification testing refresh effort for 4 racks of servers and software to enable a seamless transition for the primary and D.R. operation sites. Sainsburys Test Manager2006-2007 London, England Managed a team of 6 personnel in the Business/User Acceptance Testing of Retalixs Point of Sale software that was later successfully deployed to 490 supermarkets and 298 stores. BT Group Test Manager2003-2006 Leeds, England Led the acceptance, regression, performance, and system testing with a team of 14 and a budget of $2.7 million to ensure successful implementation of a single-sign-on solution for 300,000+ clinicians.Netscape Communications Technical Support Engineer, Trainer, Test Manager 1995-2002 Mountain View, CA Enabled customers by delivering exceptional technical support and comprehensive training sessions on Internet Server and E-Commerce products, leading to heightened proficiency and enhanced client satisfaction.Network Peripherals Inc. Technical Support Engineer 1992-1994 Milpitas, CA Successfully addressed and resolved 500-600 customer issues annually across a spectrum of high-speed network equipment.Shiva Corporation Technical Support Engineer1990-1992 Cambridge, MA Empowered hundreds of customer IT teams in maximizing the utilization of Shiva's LAN and WAN products..SKILLS Project Management models: waterfall, agile and hybrid Telephony: Avaya Voice over IP, Call Center software/environments, and SIP trunking Network infrastructure: concentrators, bridges, routers and gateways Database: Oracle, Progress, MySQL, and Microsoft Access Project Management software: Microsoft Project, Smartsheet IT Service Help desk and Bug/Issue Tracking: ServiceNow, Jira Requirements Management: IBM Rational Requisite Professional Application Life Cycle Management: HP ALM (formerly know as Quality Center/Test Director) Office Applications: Microsoft Word, Excel, and PowerPoint EDUCATION M.B.A.: Finance - University of Notre Dame Notre Dame, IN Bachelor of Science: Management Information Systems - Babson College Babson Park, MA SABBATICAL03/2022 - Present Traveled to 21 countries on 5 continents, experiencing diverse cultures and landscapes. Attended dozens of festivals including Burning Man in Black Rock City, Oktoberfest in Munich and St. Patricks Day in Dublin.