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Click here or scroll down to respond to this candidateCandidate's Name
Street Address .years dedicated to excellent customer and patient services. Team player in any role from hospitaity to medical offices.Newark, DEEMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate to: Maryland - PennsylvaniaAuthorized to work in the US for any employerWork ExperienceOwner and Operator of BusinessRags 2 Riches Cleaning Services - Newark, DEApril 2019 to June 2023Provide excellent customers service during cleaning and disinfecting residential and commercial properties. Attention to detail was a must. Covid-19 certificationCall Center RepresentativePremier Dermatology & Cosmetic Surgery - Newark, DE October 2018 to April 2019Insurance verification. Answer incoming calls for 19 providers. First point of contact to all patients and help to communicate their reasons for calling.Wine ConsultantTotal Wine & MoreJune 2017 to February 2018Asked to return by upper management to operate all wedding and large parties and consultation appointments.Patient Service RepresentativeSimon Eye AssociatesOctober 2015 to June 2017 Answer incoming phone calls. Serve as the front line of customer service for patients. Uphold communication with patients as well as doctors, technicians, and receptionists. Maintain the schedules of seventeen doctors in each of our six office locations. Collect patient insurance information and determine coverage for the services they are to receive. Manage appointment confirmations and monitor appointment openings across six offices. Wine ConsultantTotal Wine & More - Wilmington, DE2011 to 2015Wine Associate (2012-2015) Maintain excellent customer service. Cashier, responsible for cash drawer. Assist stocking shelves when needed. Promoted to position of Wine Associate in 2012. Work closely with and communicate with customers. Assist customers in choosing wines. Assist customers with event planning. Learn and maintain knowledge of products in specific detail. Entrusted with many key holder/supervisor responsibilities including but not limited to processing returns and exchanges, checking IDs to ensure no minors are served, refusing sales due to intoxication or lack of ID, as well as having access to the cash cabinet to get change for cashiers. Inventory management: creation and performance of stock pull lists, organization and maintenance of overhead and back stock. Fill and process online orders.Advocate for clients regarding available treatment plans and options Dungarvin Delaware, Inc2004 to 20072004 - 2007Direct Support Provider Responsible for assisting developmentally disabled adults with activities of daily living. Provide medical professionals, family members, and other support staff with information regarding the clients' care and progress. Advocate for clients regarding available treatment plans and options. Responsible for recording all necessary data and information collected during each shift. Responsible for administering, ordering, and sorting clients' medications. EducationBachelor's in Behavioral ScienceWilmington University - New Castle, DEAugust 2008 to February 2010Associate in General Studies- HumanitiesDelaware Technical Community College - Wilmington, DE May 2003 to May 2008Vocational Training in Medical AssistantDelawares Skills Center - Wilmington, DESeptember 1997 to June 1998Skills EXCEL (10+ years) MICROSOFT OFFICE (10+ years) OUTLOOK (10+ years) POWERPOINT (10+ years) WORD (10+ years) Front Office (2 years) Call Center (3 years) Front Desk (2 years) Customer Service (10+ years) Customer Care (6 years) CSR (3 years) Customer Support (6 years) Receptionist Billing (Less than 1 year) Data Entry (3 years) Microsoft Word (10+ years) Microsoft (10+ years) Scheduling (3 years) Organizational Skills (10+ years) Customer Service Skills (10+ years) Navinet (4 years) Electronic Medical Records (4 years) Medical Office Experience Microsoft Windows Operating Systems Developmental Disabilities Experience Insurance Verification Technical Support Medical Terminology Network Support Multi-line Phone Systems 10 Key Calculator EMR Systems Administrative Experience Microsoft Excel Microsoft Outlook Basic Math Planograms Cleaning Patient Care Microsoft Windows Server Typing Mac OS Medical Receptionist Help Desk Patient service Phone etiquette Remote Access Software Experience Administering Injections Medical Scheduling Cash handling Computer skills Sales Typing Front desk EMR systems Customer service Windows Medical terminology Operating systems Leadership Microsoft Windows Server Sales Hospitality Medical records Cash handling Cleaning Environmental services Medical office experience Vital signs Office experience Filing Insurance verification Computer skills Communication skills Upselling Microsoft Powerpoint Administrative experience Microsoft Word Microsoft Excel Microsoft Outlook Medicare Mac OS DrivingCertifications and LicensesMedical AssistantSeptember 19978 months course in Medical Assistant @ Delaware Skills Center-First Graduation Class Driver's LicenseAssessmentsFood service: Customer situations ProficientMarch 2024Identifying and addressing customer needs in a food service setting Full results: ProficientCustomer focus & orientation ProficientMarch 2024Responding to customer situations with sensitivity Full results: ProficientWork motivation ProficientApril 2023Level of motivation and discipline applied toward work Full results: ProficientRetail customer service ProficientJuly 2022Responding to customer situations in a retail setting Full results: ProficientWarehouse safety ProficientSeptember 2022Using safe practices in a warehouse settingFull results: ProficientWork style: Reliability ProficientMarch 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientProtecting patient privacy ProficientFebruary 2022Understanding privacy rules and regulations associated with patient records Full results: ProficientCall center customer service ProficientOctober 2022Demonstrating customer service skills in a call center setting Full results: ProficientAdministrative assistant/receptionist Proficient March 2022Using basic scheduling and organizational skills in an office setting Full results: ProficientBasic computer skills ProficientOctober 2022Performing basic computer operations and troubleshooting common problems Full results: ProficientBartending ProficientMay 2022Understanding, pouring, and mixing drink ordersFull results: ProficientWork style: Reliability ProficientSeptember 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientAttention to detail ProficientMarch 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientMedical receptionist skills ProficientMarch 2024Managing physician schedules and maintaining accurate patient records Full results: ProficientSales skills ProficientOctober 2022Influencing and negotiating with customersFull results: ProficientCleaner fit ProficientOctober 2022Measures the traits that are important for successful cleaners Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.GroupsHumanities ClubAdditional Information Navinet experience for insurance verification and referrals. Communication: able to communicate with individuals of all ages and backgrounds with ease, patience, and discretion. Computer and Administration: proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook), capable of using both Windows and Mac operating systems, able to perform internet research, and able to maintain a well-organized office space. |
