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Click here or scroll down to respond to this candidateCandidate's Name
ContactStreet Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveLooking to gain employment in a positive environment that will allow me to expand my customer services skillsEducationKenwood High School Clarksville TN 37042 Graduated 2010 High School DiplomaUniversity of Phoenix Phoenix AZ 85037 Graduated 2016 Associates Degree in Health Care AdministrationExperienceApril 2008 to July 2015Production Trainer Steak and ShakeProvided customer service while serving food, taking orders within the store and drive-thru, and handling unsatisfied customers.Worked as a server, cashier and cook as needed.Learned the role and responsibilities of all job titles.Responsible for training new employees regardless of hired positions.Handled day to day store responsibilities including inventory, sales, deposits, etc.March 2021 to June 2021 Alorica (duke energy)Handled inbound calls from customersTook payments when over payment programs to help customer with there electricityProvided empathy and understandingFast-paced notated accounts to provide better insight on accountAble to de-escalate calls calmlyMarch 2021 to currentAccount manager Barclays (Alorica)Provide customer care to card members for services for there credit card,Handles inbound outbound calls and works out of work listListening actively and establishing rapport with our customersStrict attention n to detail to provide top service to card membersAnswered customer questions and concerns about cardmember accountResponsible for handling customers complainsTaking payments going over due dates and late paymentsSet up settlements with cardmemeber or third party financial institutions and debt settlement companysWork with customer personal information and treat it sensitivityProvide excellent customer service and actively listenDetail notated accounts to provide better understanding when card members calls backKey SkillsWorks well under pressure, excellent communication and people skills, able to adapt in fast paced environment, multitasking, professionalism, ability to handle difficult customers, team player, positive attitudeCommunicationExhibited excellent communication skills and customer service with management, customers and employees while working in a fast paced environment.LeadershipAs a production trainer, was responsible for training and assisting new employees to develop required skills to perform their assigned tasks adequately.ReferencesAvailable upon request |
