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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEOBJECTIVESeeking a challenging position in the medical/civil service field where I can utilize my skills to contribute to the success of the companyEDUCATIONNHA PROGRAM HOSTOS COMMUNITY COLLEGE 2013Major: Health Information TechnologyFREDERICK DOUGLASS ACADEMY 2001High School DiplomaSKILLS & ABILITIESBilingual (English & Spanish) Business Acumen Leadership Skills Medical Billing & Coding HIPPA Hit Tech Savvy Microsoft Office Applications Customer Service Meeting Deadlines Customer Focus Resourceful Reliable Dependable Flexible Adaptable Training & DevelopmentEXPERIENCENAICA FEBUARY 2023-JULY 2023SHIFT SUPERVISORMonitored clients, units and grounds to ensure security and safetyProvided crisis prevention and intervention as neededAssisted clients that had language barriersMaintained ongoing communication with all department supervisorsCROSSROADS JUVENILE CORRECTIONS FEBUARY 2021- NOV. 2022JUVENILE CORRECTIONS OFFICERProvided safe & secure supervision and care to youthServed as a mentorWorked as part of a team to support positive & healthy youth developmentSupervised and/or participated in various programs/activities with juveniles to stimulate interest in and cooperation with various social/education programsHEARTSHARE (ACS) APRIL 2016 - OCTOBER 2018SENIOR RESIDENTIAL YOUTH SPECIALISTWorked with children and young adults ages 12-21Helped the children/young adults with onboarding from juvenile detention centers and getting readjusted to society againLearned computer application proficiency, including Microsoft Outlook, Word, Excel, and general comfort with web-based computer application benefits.GOOGLE SHOPPING EXPRESS FEBRUARY 2015 MARCH 2016OPERATIONS MANAGERWorked cross functionally with retail store managers, employees and store leads to collect product and process feedback.Records findings into an internal system and collaborates with peers to create and develop solutions.Communicated solutions to work partners and works diligently to verify and decimate solutions.Performed inventory validation checks and logs inventory counts into the internal system.Completed shopping tasks and shopper experience research and records findings internally.BIRCH FAMILY SERVICES JANUARY 2013 JANUARY 2015 SENIOR STAFFDaily responsibilities included assisting individuals to achieve and exceed their personal goals, providing structure and emotional supportSupported, and assisted in the facilitation of resolving behavioral issuesAssisted in the timely collection of individual-related information, including behavioral data, goal-related data, community inclusion logs,Communication books, ensuring their accuracy and completeness.Ensured that there were appropriate coverageURBANRIDE AUGUST 2009 DECEMBER 2012MANAGERResponded to escalated customer complaints and created a complaint file.Investigated customer complaints.Negotiated compensation,Communicated with customers via phone and email.Documented findings and resolution internally.Oversaw productivity and quality work performance of 20 direct reports at scattered sites.Performed training, coaching, and counseling.Completed regular performance reviews. |
