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Candidate's Name
Customer ServiceNorwich, CT Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEEducationPurdue University GlobalOctober 2019Medical Billing & CodingEverest InstituteDecember 2010Patient Care Technician Certification (PCT)ObjectiveMotivated, Customer Service professional with 20 plus years of experience attending to customers and providing insightful information, with the strong resolution of data entry and service skills. Dedicated, responsible and reliable employee that provides full knowledge of customer service.Certifications & LicensesMedical Coding Certification Medical Billing Certification Certified Patient Care Technician CPR CertificationSkills-Outbound and Inbound sales-Cold calling-Ability to work in a fast-paced environment completing multiple tasks-Up selling-Marketing-Use of CRM software-Working knowledge of basic computer software skills  Word ad Excel-Ability to listen comprehend and process a variety of detailed information-B2B-Medical Coding and Billing Certification through the American Medical Certification -Association(AMCA)-Strong knowledge of medical terms and devices-Knowledge of health and safety standards-Analyze several tasks to identify the core patient care technician duties and responsibilities-Patient Care Assistant (PCA) certification through Quality Homemakers-Knowledge of health and safety standards-Ability to assist nurses and providing health Care to patients-Medical recordsExperienceCustomer Service Appointment SetterAlexa Business  Remote-Deerfield Beach, FLFebruary 2023- January 2024Work from home, setting appointments for new customers to start advertising their business with voice recognition on several digital platformsRescheduled of missed appointmentsExperience using Zoho to input information within the CRMPatient Care AssistantRecovery Resources - Norwich, CTApril 2019 to August 2021Delivered exceptional care for those with traumatic brain injuryAssisted those that acquired care with everyday living skills such as the elderly or those with developmental disabilitiesRemodel Associate/Cashier/GroceryWal-Mart - North Windham, CTJune 2016 to November 2018Helped organize and remodel storeProvided excellent customer service ensuring repeat businessStocked shelves with products provided by Grocery ManagerSales AssociateTarget - Sunrise, FLOctober 2015 to May 2016Provided excellent customer service ensuring repeat businessManager/Customer Service AgentComplete Solutions - Tamarac, FLApril 2014 to September 2015Assisted agents in providing customers with diabetic suppliesEnforced policy and procedure to agents, to gain businessAdministrative AssistantEquity Lifestyle Properties - Davie, FLJanuary 2007 to August 2012Aided the company manager of a 55+ mobile home park