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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE San Antonio, TXSummary Throughout my 25-year career in IT, I have been fortunate to have had the following career paths: systems engineer, software engineer, field engineer, QA engineer, technical writer, and technical project manager. My project management experience includes: 2 years in voice and data center operations, 3 years in AWS infrastructure, 3 years managing SRE/Datadog projects, 6 months in cybersecurity, 1 year in the healthcare industry, and 1 year in air business operations.EducationBall State University (Muncie, IN)- 1997 1999 M.S Information and Communication Sciences- 1990 1995 B.S Legal Administration/Political Science- Certified Scrum Master- Advanced Certified Scrum Master- Certified Product Owner- Certified Kanban Professional- Kanban System Design- Level Effect Security Operations Analyst Certification Bootcamp Key Skills Technical Project ManagementAgile (Kanban & Scrum)CeremoniesAtlassian Product SuiteAzure DevOpsMS OfficeSharepointBudgetingForecastingRequirements GatheringKPIs, OKRsProject SignoffAWS Cloud InfrastructureCI/CD integrationTriage and IT developer supportGame day testingDevOpsSRE/Datadog/OverOpsGit and GitHub docsTerraformCybersecurity ComplianceIncident ResponseMalware AnalysisPEN testingExperienceRapdev.io- Managed 6 concurrent projects simultaneously for Fortune 500 companies for the integration of Datadog into their IT environments.- Responsible for the kickoff/discovery/management/sign-off/and knowledge transfer phases.Expedia Group, Inc.- Served as a scrum master and managed pods with up to anywhere from 5015 engineers for AWS Infrastructure, Security, Site Reliability Engineering, Data Center migration, and Docs as Code. Candidate's Name
- Implemented all agile artifacts.- Assisted in triage management.- Provided data for monthly platform health reviews.- Managed a Docs as Code repo.- Migrated team over to Jira Service Desk.- QA tester.Orbitz Worldwide- CTI help-desk call center support for Orbitz.- Escalated and resolved issues pertaining to Katana (in-house proprietary)- Global Distribution System ticketing system.- QA tester.- Created daily IVR reports.Travelocity.com- Software engineer responsible for Genesys Framework support and maintenance.- IVR programmer responsible for the configuration of various IVR platforms (Periphonics, VoiceTek).- QA engineer for Genesys and Avaya platforms.eJiva, Inc.- Technical writer for the Genesys suite of products, that gathered all functional and technical requirements to assist in the SOW creation.- Provided technical documentation and training manuals to clients- Managed projects for 6 different clients.TimelineOct. 2022 Mar. 2023Rapdev.io- Technical Project ManagerJan. 2016 Oc. 2022Expedia Group- QA Engineer II- Technical Project Manager IIMar. 2014 Dec. 2016Orbitz Worldwide- QA Engineer IIFeb. 2002 Mar. 2014Travelocity.com- Genesys Engineer- PBX Administrator- IVR Programmer- QA EngineerFeb. 2001 Jan. 2002eJiva, Inc.- Consultant- Technical Docs LeadTPM Portfolio Cuna Mutal Group Genesys Telecommunication Laboratories ProBusiness PNC Bank CSX Transportation Johns Hopkins University McKesson Vista Global Bayer/Climate Bain Consulting References Available Upon Request |
