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Click here or scroll down to respond to this candidate De Quane Gibbs
Queens, NY | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE
Objective
I am a highly motivated IT Professional with 3 years of experience in the field and seeking an
entry-level II where I can utilize my technical skills and knowledge to contribute to a company s
success.
Education | Certificates
Brooklyn Access GED| Downtown Brooklyn, NY
GED High School Equivalency Diploma AUG 2011
Queens College| Queens, NY
Computer Science expected DEC 2024
Full Sails University| Florida, FL
CISSP - Certified Information Systems Security Professional Certificate
Work Experience
Maimonides Hospital | Data Analysis Technician Queens, NY August 2023-December 2023
Collected and analyzed data across the business to make informed decisions and assist other team
members. being a liaison between Hospital personnel and network/program developers to help with the
transition from Windows XP to Windows 7
Monitored and evaluated the IT systems to ensure efficiency as well as the safety and security of all data
storage, including researching, identifying, and emerging technologies
Citi Fields | IT Support Professional Queens, NY 2022-2023
Contributed to system installation and maintenance
Documentation of tickets and resolutions
Provided technical support to clients via phone and email
Assisted the Technology Services Manager in overseeing the implementation, maintenance, and
troubleshooting of technology systems
The Wiz| Service Technician Queens, NY 2020-2021
Ensured compliance with data privacy and security regulations
Responded promptly to service calls and customer inquiries, providing professional assistance
Maintained accurate records of customer interactions, technical issues, and solutions in the customer
support database
King Tech | Help Desk Secaucus, NJ 2018-2020
Work within a ticketing system to track and escalate customer problems
Ability to work with different types of software and applications, troubleshoot IT hardware and fix
network wiring
Skills
MicrosoftOffice Problem Solving Teamwork Interpersonal skills ITSM/ticketing system
Technical skills Customer experience Organizational skills
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