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Click here or scroll down to respond to this candidate Candidate's Name
CERTIFIED SCRUM MASTER | OPERATIONS MANAGER | SUPPLY CHAIN EXPERT | CERTIFIED SALESFORCE ASSOCIATEPHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL OVERVIEWExperienced professional with 12+ years of leadership experience in military and supply chain operations. Strong knowledge of Agile principles and framework. Experienced in coaching teams to utilize best practices, facilitation of collaborative meetings, resolving conflict, removing impediments for cross-functional teams and fostering a continuous improvement culture with a customer-centric mindset. Familiar with Agile tools such as Github and ZenHub. Expert in Microsoft Office products, WMS, OMS, CRM, and HCM systems (Synapse, Koerber, Salesforce, Workday, UKG, and E2Open). Familiar with IT domain from previous education experiences.WORK EXPERIENCEOperations ManagerGEODIS | 2023-08-02 to Present Coached teams to strive for continuous improvement and optimal customer experience by always delivering value. Led and facilitated meetings, inspiring team involvement and collaborative ideas for solutions. Ensured goals followed the SMART framework (Specific, Measurable, Attainable, Relevant, Time-bound). Removed bottlenecks in operations by ensuring open communication with the team at all levels. Utilized Kanban and SAAG (Status-at-a-glance) boards for tracking goals through the pipeline. Promoted use of Agile principles among junior leadership to incorporate autonomy among workers at the teammate level. Ensuring projects adhered to budget constraints and controlled scope creep. Created data models to analyze KPIs and identify opportunities for process optimization.
Scrum Master StudentSix Sigma Global Institute & Learn Quest | 2023-11-01 2024-04-16 Practical application of assisting in the development of product backlog. Defining delivery schedules and deadlines for incremental releases. Refining backlog to create Sprint-ready user stories using the standard acceptance criteria and the Gherkin syntax. Conducting sprint planning meetings, determining the team s velocity and defining the definition of done. Creating repositories via GitHub and integrating information with ZenHub to create a Kanban board for tracking the lifecycle of user stories. Ensuring user stories meet the criteria of INVEST (independent, negotiable, valuable, estimable, small, and testable). Understanding to the ability to coach on Agile principles and methodologies.
Operations ManagerBarrett Distribution Centers, Inc. | 2023-01-02 to 2023-08-01 Ensured alignment of team goals with client goals and objectives. Delivered value added service to the client by collaborating with cross-functional teams to anticipate evolving client needs. Acted as a liaison between client and operations team to communicate priorities. Created dashboards and tools to visualize KPI s for transparency so teams can ensure compliance to service level agreements. Facilitated meetings for cross-functional teams to articulate business requirements so that they can be understood effortlessly at all levels. Coached junior leadership to solicit feedback at the associate level to uncover operational barriers so that leadership can have a starting point for process improvement efforts. Attended daily scrum meetings during the onboarding process of a new client to discuss status, opportunities, and concerns.Transportation ManagerJ.B. Hunt Transport Services, Inc. | 2022-05-02 to 2023-01-01 Coached fleet of over 20 professional drivers to ensure timeliness of delivery and adherence to safety standards and regulations issued by the DOT. Utilized Salesforce for tracking KPI s and identifying opportunities. Utilized the user story template to organize and prioritize incremental goals. Created and maintained documentation for unique standards, policies and procedures for various
Delivered performance reviews to fleet drivers, emphasizing the importance of safety and productivity. Acted as a liaison between customers and fleet drivers to communicate statuses and updates.Area Operations ManagerAmazon | 2020-10-01 to 2022-05-01 Trained, coached, and guided over 100 associates in accordance with lean principles. Removed barriers by frequently walking the production floor to maintain a wide span of availability to the team. Ensured deliverables fluently moved along the pipeline. Collaborated with IT, maintenance, and dependent departments to ensure that goals can be met without the likelihood of delay. Led daily meetings to communicate goals and address concerns.SergeantUS Army | 2019-06-19 to 2020-08-20 Developed and implemented training programs for several military operational specialties.
Increased first-time pass rates for fire support specialist school by 25% by instructing students in a preliminary course.
Accountable for subject-matter expertise and regularly relied on for consulting senior leaders during decision-making.
Supervised cross-functional teams of up to 35 personnel.
Oversaw preventive maintenance operations on equipment and vehicles and accountable for assets valued at over $10 million.Crew ChiefUS Marine Corps | 2012-01-23 to 2019-06-18 Developed and implemented training programs for several military operational specialties.
Assisted senior leadership in mission preparation to include, but not limited to, planning necessary manpower allocation, procurement of resources, analyzing mission requirements and scope.
Audited assigned equipment in the unit s inventory to ensure correct quantities, types, and functionality.
Led cross-functional teams in domestic and international operations.
Managed multiple initiatives and projects focused on training and equipment maintenance in support of mission readiness.CERTIFICATIONS Certified Salesforce Associate Salesforce Certified Scrum Master Six Sigma Global Institute
EDUCATIONAmerican Military UniversityBachelor of Business AdministrationStudied business concepts that developed financial acumen and operational management skills. Inducted into honor society -National Society of Leadership and Success.A. Philip Randolph AcademiesH.S. DiplomaHigh achiever and member of high school fraternity: Gentlemen of Randolph.SKILLS Operations Management Warehouse Management Systems (WMS) Order Management Systems (OMS) Cross-functional Flexibility
Agile Project Management Lean Six Sigma Supply Chain Management
Customer Relationship Management
Budget Management
Data Management Continuous Integration/Continuous Delivery Kanban GitHub ZenHub |
