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Candidate's Name
Suitland, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEBehavioral Health and Case Management professional with extensive experience. Work ExperienceCall Center DispatcherJ&J Worldwide ServicesPresentSchedule technicians for service calls, enter data and create work orders in DMLSS software and respond to urgent and emergency service requests.CaseworkerSo Others Might Eat - Suitland, MDMarch 2023 to September 2023Connect clients to resources including clothing,food banks and making referrals for housing. Case ManagerAlign Staffing - Washington, DCJuly 2022 to March 2023Assessed clients to address needs, connected clients to social services and completed monthly service records.Clerical ScribeATHENA Consulting - Silver Spring, MDOctober 2021 to March 2022Assigned to scribe and enter correct and pertinent information at assigned vaccination sites. Assisted an assigned nurse to verify personal data and enter correct vaccination information. Psychiatric Rehabilitation CounselorConcerted Care Group - Baltimore, MDDecember 2017 to December 2020Provided case management to clients diagnosed with mental and drug addiction disorders. Provided motivational interviewing.Skills Training SpecialistThe Woodley House, Inc - Washington, DCApril 2010 to May 2014Taught Activities of Daily Living (ADL)Skills (i.e.) Money Management, Cooking and Problem- Solving skills to Consumers with Mental IllnessesInterventions were accomplished through individual sessions and daily groups Utilized the agency-mandated Manual "The Ten (10) Life Domains" to achieve these tasks Developed Individual Treatment Plans (ITPS) for each consumer utilized to address short and long- term goalsScheduled Treatment Team meetings to assess consumer progress and modify recovery strategies Social Service AssistantThe Art and Drama Therapy Institute, Inc - Washington, DC October 2006 to March 2010Work directly with individuals with developmental disabilities. Participate in initial intake meetings to assess special needs of individuals. Draft letters and memos for the purpose of up-coming events. Liaison between group homes and agency management to address issues and concerns of individuals that attend the day program.Administrative AssistantHome Paramount Pest Control - Gaithersburg, MDMarch 2004 to September 2007Scheduled pest control and termite service calls and scheduled all technician and sales inspectors routes. Processed incoming calls that ranged from service inquiries, estimates and requests for initial service pricing.Resolved customer complaints which included but not limited to balance disputes and service dissatisfaction.Social Work InternChild and Family Services Agency - Washington, DCOctober 2001 to April 2002Participated in the assessment and evaluation process of families who were in need of social welfare services programs.Involved in custody and additional hearings in the Family Law Division of The District of Columbia Superior Court.Responsible for the data input of required final assessment and evaluation reports for judges and agency Clerk-TypistShaw Junior High School - Washington, DCAugust 1993 to December 1998Typed memos, directives and other correspondence as requested. Answered all incoming calls regarding school registrations and academic activities. Responsible for daily announcements, bells schedules and data input of attendance records.Personal assistant to the Drug Prevention Curriculum Coordinator which included drafting memos, scheduling meetings, curriculum presentations and the implementation of the Drug Prevention Program.Lead ClerkSears Product Services - Arlington, VAOctober 1989 to May 1993Generated customer appliance repair service orders. Data input of technicians' service work orders and credits.Processed incoming calls pertaining to the availability of in-home services, ordered repair parts, and details of on-site appliance repairs services.In-store retail sales of home appliance repair merchandise. Encoding ClerkFederal Bureau of Investigation - Washington, DCJanuary 1981 to April 1985Coded classified information on arrest fingerprint cards for state and local law enforcement agencies. Xeroxed and filed classified documents as directed. Obtained high security clearance.officials.EducationBachelor of Social Work in Social WorkUniversity of The District of ColumbiaJanuary 1999 to April 2002Skills Certified Recovery Coach (10+ years) Microsoft Office (5 years) (10+ years) Disability Direct Support Case Management (4 years) (10+ years) Mental Health (10+ years) Documentation (5 years) Organizational Skills (9 years) DataWits Social Work Discharge planning Intake Documentation review Conflict management Data collection Clerical Experience Motivational Interviewing Crisis Intervention Communication skills Computer skills eClinicalWorks (1 year) Case management Organizational skills Phone Etiquette Writing skills Customer service Individual / Group Counseling Computer literacy Administrative experience Behavioral health Developmental disabilities experience Analysis skills Communication skills Front desk Call center (10+ years) SharePoint Data collection Conflict management Microsoft Access Google Docs Microsoft Excel Google Suite Proofreading Typing Clerical experience Customer service Social work Personal assistant experience Windows Phone etiquette (10+ years) Data entry Customer support Teaching Microsoft Office DoD experience (5 years) Filing Time management Computer skills Microsoft OutlookCertifications and LicensesFirst Aid CertificationCPR CertificationDOD ClearancePresent