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Click here or scroll down to respond to this candidateCandidate's Name
Client Service ProfessionalToledo, OHEMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional candidate with extensive experience in fast paced, high volume call center environments. Excellent phone presence and strong interpersonal skills. Confident, dependable worker with great ability to self-manage. Proficient PC, Mac and technological knowledge with good understanding of telecommunication business software.Authorized to work in the US for any employerWork ExperienceTechnical Support Advisor IIApple - RemoteMarch 2021 to PresentRecruited to enrich first level and escalated problem tickets for various clients, electronic devices, and services. Acknowledged for client satisfaction and issue resolution. Provide service scheduling for clients, products, and services Present a prestige level of customer service to end users according to site metric goals Maintain ownership of client interactions to ensure case resolution Provide detailed troubleshooting, guidance and support for a variety of different electronic products and services Collaborate with both internal and external groups when needed Appropriately handle and record sensitive business and client data Take ownership of escalated cases Account management Communicate via chat, email, and phone/VoIP Utilize remote device management softwareService Desk AnalystHTC Global Services - Troy, MIJanuary 2016 to February 2021Brought on board to provide stellar technical support and customer service for patients, vendors and staff members of various medical networks and facilities. Recognized for high number of first call resolutions and effectively building client rapport. Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and probing questions Determine and provide solutions for break/fix issues Walk the clients through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events, problems, and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on proceduresEducationBachelor's degree in Computer ScienceOakland Community CollegePresentHigh school diplomaPlymouth Canton Educational School System - Canton, MI Skills Emr (5 years) Microsoft office (8 years) Telecommunications (8 years) Patient Care (5 years) Information Technology (8 years) Windows (10+ years) Citrix (5 years) Remedy (5 years) Cerner (5 years) Data Entry (8 years) Receptionist (8 years) Scheduling (7 years) Troubleshooting (8 years) Patient Education (5 years) Customer Relations (8 years) Multi-Line Phone System (8 years) Desktop Support (8 years) Active Directory (5 years) Peoplesoft (5 years) Customer Service (8 years) Transportation Management (3 years) VoIP (8 years) LAN DNS WAN Help Desk Microsoft Windows Server Operating Systems Network Support VPN Computer Networking TCP/IP DHCP Ethernet Technical Support System Administration Microsoft Exchange Account management System administration Typing Telephony Customer service Network support iOS Telecommunication IT support Operating systems Help desk Desktop support Technical support Software troubleshooting Windows Active Directory Microsoft Windows Server Citrix DNS LAN WAN VoIP VPN Salesforce Conflict management PeopleSoft Cerner EMR systems Medical terminology Computer networking Recruiting |
