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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEMAY 2024Senior Director, Human Resource Management and Development BranchDear Sir/Madam,Upon learning about the many vacancies available within your organization, I was eager to contact you with my interest. When reviewing the job description, I was excited to see how well my experience aligns with your company's needs and position requirements. From reading your company's website, I feel your core mission and culture suit what I offer as a professional.As an adept Customer Service Specialist, I have a well-rounded skill set in note taking and honed talents in scheduling and developing presentations, making me an ideal fit for any position that best fits my qualifications and experience. I am a recognized expert in customer service and a communicative collaborator. My previous roles have strengthened my capabilities in critical thinking and time-management, including a keen attention to detail and accuracy.I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures, and standard processes. I am detailed oriented and able to analyse, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written.I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Suite applications, and I am a fast learner of new applications. I strongly value teamwork and I can work under stressful conditions on my own initiative.I am excited at the prospect of bringing my talents to your company. By no means will this summary and my resume adequately communicate to you my qualifications and achievements in depth. I therefore look forward to an interview with you to discuss how I can continue to give superior service through communication, respect, integrity, performance, and teamwork.Thank you for your time and consideration.Sincerely,Candidate's Name
Candidate's Name
234 Circle Drive Gatlinburg TN 37738 PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryOrganized and dedicated Administrative and Customer Service Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.Work HistoryServer, Waitress, Host, 04/24 to CurrentAnakeestaWelcome guest to our establishment by giving them a warm and friendly welcomeSeat guest at their tables and issue menu cardsTake orders and server guestGive total for orders and process paymentsSales Expert, 11/2021 to 3/1/2024CenterfieldUsed consultative techniques to understand customer needs and make strategic referrals to business partners.Achieved high satisfaction rating through proactive one-call resolutions of customer issues.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Dispatch Supervisor, 03/2021 to 11/2022Anecmar Ltd JaReceived and answered customers request for deliveries and provide reports to Upper management.Received and dispatch orders by coordinating the schedule in the most effective manner.Oversaw the bearers, the routes and track delivery processes.Freight Forwarding/Broker Associate, 08/2020 to 05/2021HET Logistics (US RemoteCold calls to secure shippers in the logistics industryComplete broker to shippers agreements, negotiate rates and prepare rate confirmationsCustomer Service Specialist, 09/2014 to 02/2021Conduent JamaicaEnsured compliance with company policies and procedures while maintaining a safe and effective work environment.Communicated and interacted effectively with multi-functional and diverse backgrounds.Assist with premium payment for clients registering with HumanaAdministrative Assistant, 08/2014 to 10/2014Dr. Charles Robertson OfficeMaintains copy files of official correspondence received by email and computer-generated documents.Provide receptionist/telephone servicesPrepare letters and memorandum for distribution to patients and staffMaintains an effective filing system that allows security and speedy retrieval of documents/information by established standards.Summer Intern, 06/2014 to 07/2014Tax Administration JamaicaWrote and edited professional-level documents for tax compliance officers.Answered phones, provided information, and took messages.Organized materials and completed various clerical tasks to support tax compliance operations.SkillsSophisticated telephone skills, positive energy, and attention to detail.Expert level written and verbal communication skills.Keen attention to detailsStrong initiative and resourcefulness skillsHighly proficient in relevant computer applications and Microsoft Office Suites.Strong decision-making skillsKnowledge of Customs Processes and Customs LawStrong customer orientation skillsStrong time management and organization skills.High levels of integrity, professionalism, ethics, and ability to maintain confidentialityEducationBachelor of Science: Customs Processes, Freight Forwarding and Immigration, 06/2019Caribbean Maritime UniversityHigh School Diploma: 07/2014Clarendon CollegeReferencesAvailable upon request |
