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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLE or scan the QR code Career ObjectiveTo excel in a dynamic business environment as a results-driven professional, leveraging exceptional team-building abilities and a commitment to maximizing operational efficiency. Seeking a challenging role within your organization lead by a genuine desire to contribute to the company's success and establish a lasting professional journey. With a track record of fostering seamless cross- functional collaboration and a commitment to continuous learning, I aim to grow and advance within the organization, embracing opportunities to develop my skills, make a meaningful impact, and contribute to its long-term growth. Key Skills and Certifications Expertise in Agile methodologies and SDLC practices. Solid technical aptitude and proficiency in product analysis, data analysis, business analysis, and project management. Translate business requirements into actionable insights through the effective application of proven and measurable elicitation techniques. Experience with multiple EHR Technologies, including Mychart, Modmed, and NextGen. CSM (Certified ScrumMaster) certification from Scrum Alliance. Transform Data into actionable insights. Proficient in Excel, Salesforce CRM, Jira, Xray, Azure, VBA, SQL, and rRDM (rapid requirements delivery methodology). Experienced in quality assurance and user acceptance testing. Utilizes automation tools such as Cyara and Spearline for efficient testing. Deep understanding of IVR software, specifically Genesys Cloud. Ability to deliver data-driven solutions that optimize processes and drive business success. Key ProjectsCC2.0 Fortune 500 Pharmaceutical Company April 2022 June 2023 Genesys Cloud IVR setup, deployment, and implementation for a Fortune 500 Pharmaceutical Companys Global Services Contact Center. The project involved configuring and deploying the Genesys Cloud IVR system to support 6 corporate functions in 25 languages across 80 countries, facilitating approximately 75k calls per quarter. I Implemented automated regression testing across all languages and countries using Cyara software. Business Impact KPIs 61% improvement in agent efficiency. 28% Interactive Voice Response (IVR) call flow reduction. 67% improvement in average speed to answer. First contact resolution improved by 64%.Professional ExperienceDistribution Systems Analyst Messer Americas August 2023-present Own the Driver Payroll Process 800+ Active Drivers across 53 Depot Locations in the U.S.A. Salesforce Administrationo Responsible for total organization new user setup, access, and permissions. Lead testing and implementation efforts of distribution systems. Data ETL using extensive knowledge of SQL. Excel Expertise and automation using VBA. Lead training and troubleshooting efforts with Transportation Managers and Business Process Excellence Associates. Defect Management and Tracking across all Distribution Systems including GOLD, Lytx, Descartes, Mobilink, and Salesforce. Facilitate elicitation sessions with stakeholders to transform business user requirements into actionable technical solutions. Act as liaison between location managers, human resources, and C level executives. Associate Consultant Sogeti-Capgemini U.S.A. March 2022-August 2023 BA Leveraged my strong team-building and interpersonal skills to foster trust and establish robust relationships with business stakeholders. Facilitate requirement elicitation and analysis, collaborating closely with stakeholders to gather and define project requirements. Drive backlog grooming and user story refinement processes to align with business needs. Compose user stories and prioritize product development backlog based on business priorities. Write acceptance criteria using BDD Scenario Syntax to facilitate effective testing. Foster collaboration among multiple teams and technology disciplines to ensure cohesive project execution. UAT Revitalized UAT Process: Reengineered UAT methodologies, introducing active involvement of business users and promoting collaboration between UAT team and scrum squad. Bridged Communication Gap: Initiated effective communication channels between UAT team and scrum squad, fostering transparency and ensuring alignment on project goals and requirements. Led UAT Team: Naturally assumed leadership role within the UAT team, championing change management initiatives, implementing process improvements, and fostering a culture of collaboration and continuous improvement. Achieved Exceptional Results: Streamlined UAT execution, resulting in higher-quality products, improved user satisfaction, and reduced post-release disruptions. QA Conducted efficient QA to ensure high-quality deliverables by performing functional, non-functional, black-box, and white-box testing. Led strategic decisions to improve testing efficiencies and accuracy. Collaborated with cross-functional partners to ensure a seamless roll out of the Global Services Contact Center. Developed and implemented regression automation for CC2.0 using Cyara, resulting in a significant reduction in execution time by 93% compared to manual efforts. Orchestrate test management and defect management activities, ensuring timely resolution of issues. EducationB.S. Business Administration Information Technology Management Western Governors University, Salt Lake City, UT May 2022 Awards & HonorsExcellence Award Innovative and Strategic Thinking Excellence Award Business Environment Applications 1 Excellence Award Emotional and Cultural Intelligence Excellence Award Business Environment Applications 2 Process, Logistics, and Operations AwardsCapgemini Northeast Rising Star Award Q2 July 2022 Received the Capgemini Northeast Rising Star Award for outstanding performance, demonstrating proactiveness and fast learning abilities. HobbiesIn my time outside of work, I enjoy a variety of recreations. I love going on outdoor adventures with my dog, kayaking, practicing yoga, and exploring coffee shops and thrift stores with friends. My favorite show by far is The Office. I also love horror movies and welcome any recommendations for my next movie night. |
