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EMAIL AVAILABLEPROFESSIONAL PROFILETop performing professional who combines strong academic success with cross-functional customer service experience to illustrate value. Backed by 10+ years healthcare industry experience and demonstrates persistence and commitment to completing tasks and objectives. Streamlines process in dynamic medical office environments and acts with discretion when handling confidential information.High Academic Honors Recognition / Deans ListAttentive to Detail: Review and correct errors, and maintains compliant documentationFront Office: Answer inbound phone calls, schedule appointments, and collect co-paymentsMedical Coding: Assign and enter appropriate procedure and diagnostic codesAccuracy: Ensure correct and thorough demographic information for medical records databaseAdministrative Skills: Microsoft Office (Word, Excel, and PowerPoint)  Type 45 WPMKEY QUALIFICICAITONSMedical Coding- Accounts Receivable- Collections- Co Payments- Deductibles- Co Insurance- EOBs- Posting Payments- Front Office Operations- Medical Office Procedures- Scheduling- Medical Terminology- Anatomy & Physiology- HIPAA Compliance- Medical Coding ICD9 (currently pursuing ICD 10 CPC certification)PROFESSIONAL EXPERIENCE09/2021-04/2024 American Home PatientCustomer Service RepresentativeAnswered inbound calls (along with making outbound calls) regarding ordering for oxygen supplies and equipment trouble shooting along with general customer service. Assisted with internet ordering, training, and answering chat questions for other representatives.01/2005- 10/2015 Arthritis and Osteoporosis Treatment and Research CenterMedial Receptionist/Office AssistantAnswered inbound phone calls, scheduled appointments, and collected co-payments. Checked patients in and out, operated lab equipment, and performed triage. Assisted with x ray and lab when needed, oversaw ICD9 coding, maintained files, and distributed files. Helped with office billing and coding and disability forms and maintained HIPAA compliance.EDUCATIONUltimate Medical Academy: Diploma- Medical Billing and Coding 2021Academy of Hair Design: Cosmetology license as of 2013Puckett High School Graduate 2004