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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEWORK EXPERIENCEHuman Services RepresentativeHennepin County Minneapolis, MN February 2020 May 2024 Meet and screen clients, asking predetermined questions to assist teams in determining eligibility and providing information on the most appropriate services Assign cases to the appropriate team using Maxis, Q-Flow and SSIS Provide administrative support to HSPHD projects and activities held at the Human Service Center Wrote a procedural and protocols training guide for RACE CODING Maintain inventory, office supplies, PPE cleaning supplies, any all forms and packets as needed Mail authorization forms to obtain financial information (AVS) forms and upload into ECF database Assist clients with filling out applications including income verification, identification, and providing detailed explanations on how to upload information into the RENT HELP application system Follow up with applicants by phone and e-mail to advise on the status of their application, answer any and all question on and about RENTHELP, HSPHD Call utility companies to stop a disconnect and place a financial guarantee on the account Work closely with the landlords to obtain the rent ledger, lease, and W-9 to process applications Assist landlords with troubleshooting obtaining tenant applications through RENTHELPMN.ORG Administrator and Support StaffBraza Home Minneapolis, MN November 2016 August 2019 Managed office administration duties for clients from different cultural, economic and social backgrounds in a confidential manner. Tasks included: o Conducted meetings, created agendas and recorded meeting notes, sent follow up to staff o Managed inventory, planning, safety protocols, and training for three departments o Set up visitation between the client and the parent o Organized care for clients including administering medications and planning events o Escalated concerns to appropriate contacts including Probation officers, Judges, Social workers and managemento Scheduled and processed employee timesheets and payroll o Explained policies and procedures to clientso Documented and maintained client record logs for reporting purposes, provided recommendations for treatmento Prepared case files for probation officers for court proceedings o Worked individually with clients approved by judge to improve cognitive abilities/social skills o Answered emails, phone lines, sorted mail, and managed filing systems Customer SupportHewlett Packard Minneapolis, MN July 2007 January 2009 Assisted repair technicians by diagnosing technical issues Utilized computer technology to handle high call volumes Transferred data requests from legacy system to the Hewlett Packard system Attracted potential customers by answering product and service questions Processed orders, prepared correspondence and fulfill customer needs to ensure customer satisfaction Handled and documented customer complaints Managed multiple priorities to meet deadlinesCustomer Service / IT SupportSpherion Minneapolis, MN June 1999 January 2009 Provided administrative support to multiple departments Scheduled meetings, answered 150+ inbound calls per day, organized office activities Wrote training manual to assist employees working with customers Trained new employees, acted as an ongoing resource for support Resolved customer complaints via phone, email, mail or/and social media EDUCATIONInternship Hennepin County Resident and Real Estate Services: Assessors Office Office Specialist Certificate Hennepin County Pathway Program Project for Pride in Living Business Administration Colorado Technical University September 2024 (expected) SKILLSMicrosoft Office - Excel, Outlook, Teams, and Word MAXIS SSIS ECF DHS SIR SAVE Q-Flow Leadership skills Customer service Organization multi-tasking Effective communication Problem- solving Time management Process improvement |
