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W O R K   H I S T O R YMay Street Address  - Jan 24   Cigna                               One Rx Customer Service Senior Associate                  . Received and made phone calls from customers                  . Helped clients navigate their health insurance policy                  . Pharmacy department specialist                  . Point of contact for Doctors, pharmacies, and clients                  . Worked for multiple departments, Client relations,                    Medicare, Digital operations                  . Assist in training other advocates SME(new hire classes)Nov 10 - July 18   Citizens Bank                               Business Relationship Banker                  . Responsible for all aspects of banking                  . Analyzed customer portfolios (residential and business)                  . Promoted sales of all bank products to prospects                  . Maintained customer satisfaction                  . Upheld federal and state bank regulatory system                  . Responsible for security (keys, combinations, etc.)                  . Prepared and analyzed loans to bank guidelines                  . Specialized in loans (residential, business, personal,                    auto)                  . Participated in the Regional Counsel Advisory TeamAug 08 - Aug 09   Prudential Financial/Retirement Department                                Retirement Account Specialist                  . Assisted with customers retirement account                . Educated customers on their retirement                  . Educated participants in understanding the financial                         investments within their portfolio                . Assist participants with online registration and                  navigation                . Referred participants to Financial AdvisorsApril 08 - Jun 08   Manpower Staffing/Fidelity Deposit & Discount Bank                                Contact Center Specialist                . Received all incoming telephone calls                  . Evaluated each caller and conducted bank business                    accordingly( via sales and/or services)                  . Analyzed portfolios for sales prospectsFeb 07 - Nov 07     Seminole Tile Company                               Showroom Sales Specialist                  . Responsible for customer relations in tile and flooring                  . Coordinate customer orders and flooring installationJan 06 - Feb 07      AmSouth Bank                                Senior Financial Service Specialist                  . Responsible for quarterly goals in bank business                  . Analyzed portfolios of bank customers to fit in bank                    products and services                  . Arranged meetings with business owners in the region for                    presentations to speak with their employees about                    banking                  . Referred business to the Financial Services and Private                    Client Services Dept                  . Promoted sales in all loan types (comm, residential,                    auto)                  . Responsible for keys, combinations                  . Arranging day by day business goals for daily morning                    meeting, and other daily setupJan 05 - Oct 05     A-1 Temps; Verifone                 Verifone Customer Service Technician                  . Responsible for customer service and satisfaction                    regarding the networking of various Verifone terminals                    to a server for  updates and security downloads                  . Coordinated customer service conferences subject to                    terminal types, time zones, and customer availability                  . Trained employees in job performance and objectives                  . Sales of service contracts for Verifone terminals                  . Analyzed procedure for better transitions of terminal                    dataSep 99 - Jul 03  Bank of America                 Senior Customer Service Representative                  . Provided financial technical support                  . Accountable for trouble shooting for online accounts                  . Responsible for activation and set up of new accounts,                    online accounts, online bill payment, and managing/                    customizing their banking needs best for the customer                  . Promoted sales of all banking products available to                    customers(including first and second mortgages)                  . 3 years call center experience                  . Customer service and cash handling for all bank business                  . Responsible for commercial sales; presenting commercial                    products to those customersJan 99 - Sep 99  Pine Design                 AutoCAD Technician                  . Created computer enhanced drawings for commercial                    purposes                  . Night Manager                  . Responsible for crew and handling any employee issuesJun 98 - Dec 98  Loop Technologies                 AutoCAD Technician                  . Created computer enhanced drawings for commercial                    purposesS K I L L S . Windows NT - 11, Vista, 7, AutoCAD, Drafting, Merlin, ACE, Edge,   Emulation 3270, Microsoft Office,  Detailed oriented computer skills,   Finance, Accounting, Leadership and team skills, Expert Customer Service,   Excellent Interpersonal skills, Pharmacy program(multiple) navigation and   usage . Licenses . Registered & Licensed Representative of FINRA(Financial Industry   Regulatory Authority) . Series 6 and 63