| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateW O R K H I S T O R YMay Street Address - Jan 24 Cigna One Rx Customer Service Senior Associate . Received and made phone calls from customers . Helped clients navigate their health insurance policy . Pharmacy department specialist . Point of contact for Doctors, pharmacies, and clients . Worked for multiple departments, Client relations, Medicare, Digital operations . Assist in training other advocates SME(new hire classes)Nov 10 - July 18 Citizens Bank Business Relationship Banker . Responsible for all aspects of banking . Analyzed customer portfolios (residential and business) . Promoted sales of all bank products to prospects . Maintained customer satisfaction . Upheld federal and state bank regulatory system . Responsible for security (keys, combinations, etc.) . Prepared and analyzed loans to bank guidelines . Specialized in loans (residential, business, personal, auto) . Participated in the Regional Counsel Advisory TeamAug 08 - Aug 09 Prudential Financial/Retirement Department Retirement Account Specialist . Assisted with customers retirement account . Educated customers on their retirement . Educated participants in understanding the financial investments within their portfolio . Assist participants with online registration and navigation . Referred participants to Financial AdvisorsApril 08 - Jun 08 Manpower Staffing/Fidelity Deposit & Discount Bank Contact Center Specialist . Received all incoming telephone calls . Evaluated each caller and conducted bank business accordingly( via sales and/or services) . Analyzed portfolios for sales prospectsFeb 07 - Nov 07 Seminole Tile Company Showroom Sales Specialist . Responsible for customer relations in tile and flooring . Coordinate customer orders and flooring installationJan 06 - Feb 07 AmSouth Bank Senior Financial Service Specialist . Responsible for quarterly goals in bank business . Analyzed portfolios of bank customers to fit in bank products and services . Arranged meetings with business owners in the region for presentations to speak with their employees about banking . Referred business to the Financial Services and Private Client Services Dept . Promoted sales in all loan types (comm, residential, auto) . Responsible for keys, combinations . Arranging day by day business goals for daily morning meeting, and other daily setupJan 05 - Oct 05 A-1 Temps; Verifone Verifone Customer Service Technician . Responsible for customer service and satisfaction regarding the networking of various Verifone terminals to a server for updates and security downloads . Coordinated customer service conferences subject to terminal types, time zones, and customer availability . Trained employees in job performance and objectives . Sales of service contracts for Verifone terminals . Analyzed procedure for better transitions of terminal dataSep 99 - Jul 03 Bank of America Senior Customer Service Representative . Provided financial technical support . Accountable for trouble shooting for online accounts . Responsible for activation and set up of new accounts, online accounts, online bill payment, and managing/ customizing their banking needs best for the customer . Promoted sales of all banking products available to customers(including first and second mortgages) . 3 years call center experience . Customer service and cash handling for all bank business . Responsible for commercial sales; presenting commercial products to those customersJan 99 - Sep 99 Pine Design AutoCAD Technician . Created computer enhanced drawings for commercial purposes . Night Manager . Responsible for crew and handling any employee issuesJun 98 - Dec 98 Loop Technologies AutoCAD Technician . Created computer enhanced drawings for commercial purposesS K I L L S . Windows NT - 11, Vista, 7, AutoCAD, Drafting, Merlin, ACE, Edge, Emulation 3270, Microsoft Office, Detailed oriented computer skills, Finance, Accounting, Leadership and team skills, Expert Customer Service, Excellent Interpersonal skills, Pharmacy program(multiple) navigation and usage . Licenses . Registered & Licensed Representative of FINRA(Financial Industry Regulatory Authority) . Series 6 and 63 |
