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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYIT professional, technical support, hardware/software installations, problem resolution, Local Area Networks (LAN), Metropolitan Area Networks (MAN) Wide Area Network (WAN) environments, and remote remediation.EDUCATION and CERTIFICATIONSB.A, General Studies with a concentration in Information Technology - January 2024Southern New Hampshire State University, Manchester, NHAAS, Electronics Engineering Technology May 2013Mercer County Community College, West Windsor, NJCertificate, Telecommunication Technology June 2004Mercer County Technical Schools, West Windsor, NJCertification, Network Cabling Technology - Copper-Based System Certificate, Installation & TroubleshootingNational College of Technical Instruction Certificate, Virtual Private Network - Greenwood Village, CONational College of Technical Instruction Certificate, Excellence in Customer Service - Greenwood Village, COPROFESSIONAL EXPERIENCEConsultant - Technical Support 2020 presentLegacy International Foundation for Education Inc., Trenton, New JerseyProvided remote services to end users to help facilitate organizations programs/projects.Document, analyze, and provide incident resolutions to end users with problems with the use of local databases.Installed and troubleshoot new operating systemsPerform system integrity checks with the correct service and service group and data cleanup.Perform internal and external testing and manage software configuration.Network Technician - CCT5 2021 - PresentComcast Communications Inc., East Windsor, New JerseyProvide technical support and operational needs to enhance workflow, and overcome day-to-day technical issues related to hardware/software problems, LAN/MAN/WAN connections, and system updates.Manage, repair, and troubleshoot specialized software and third-party applications.Conduct remote and on-site troubleshooting, network connectivity, access to information management systems, VPN, network, printers, and system support to end-users.Resolve issues with VoIP telephone systems, as well as video security systems and alarmsSupport installation, configuring, and problem-solving of Cisco switches and routersInstall and manage network cables, mounting servers, switches, and other network infrastructures.Network Technician - CCT4 2010 - 2021Comcast Communications Inc., East Windsor, New JerseyTroubleshoot Local Area Network (LAN), Wide Area Networks (WAN), and HTML Websites.Supported network administrators with patching end-user network ports; and manually rebooting serversManaged activities related to help desk services and support requests from end users.VPN, network, printers, and system support to end-users.Developed, changed, added, and deleted end-user accounts, or applied access codes.Troubleshoot desktops, laptops, printers, and peripheral devices, as well as mobile devices.Field & Service Technician 2004 - 2006Comcast Communications Inc., East Windsor, New JerseySupported end users with hardware and software system operations.Installed new software, provided diagnosis of system errors, and helped in resolutionsPerformed jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders, and bucket trucks (18to 26 feet)Complete written and field assessmentsSKILLSMicrosoft Office, VoIP, Local Area Networks (LAN), Metropolitan Area Networks (MAN), Wide Area Networks (WAN) environment, Remote Support: GoToAssist; PCAnywhere; Utilities Protocols: DNS, DHCP, WINS and TCP/IP, Routers and Switches: Cisco Unity |
