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Click here or scroll down to respond to this candidateCandidate's Name
Advanced Diagnostic Avaya EngineerStreet Address
EMAIL AVAILABLE PHONE NUMBER AVAILABLEQUALIFICATIONS SUMMARYExperienced telecommunications professional with a strong background working with Core Avaya Products: Avaya Aura Communication Manager, System Manager, Session Manager, Session Border Controller, HP/Dell/S8xxx Servers, Vmware / AVP / ACP / ASP Platforms, AACC, Unified Communications, CMS, Audix / Modular Messaging / CMM/IX Messaging / Aura Messaging, IP Office.Self-confident, solid communication and interpersonal skillsFocused, dedicated, committed and graciously upfrontResilient troubleshooting skills and follow upExcellent interactions with clients, co-workers and supervisorsAble to work under pressure and achieve timetablesVendor Management coordinatorTolerant Customer Service professionalPROFESSIONAL EXPERIENCESoftware Release Management EngineerConverge1 12/2020 8/2023Software Release Management Engineer handling coordination of software updates on all Avaya Core products.Reviewing current customer topology/platforms/software, recommending latest Avaya updates, scheduling Avaya update change control windows, staging software to equipment.Completing all Preliminary backups/snapshots, and completing update implementation with a change control window, with a monitoring window after.Advanced Diagnostic EngineerConverge1 2/2013 5/2020Tier3 engineer handling diagnostics for multiple Avaya Core products across different platforms, along with completing MAC/Implementation/Upgrade work requested by customer accounts.Led Break/Fix KPI statistics for 2 years while part of Tier3, outperforming measurements.Consultant Avaya System SpecialistVerigent Consultant, Tampa, FL 7/1/12 2/15/13Completed upgrades of legacy equipment Definity G3 to full IP G430 gateway-(2) sites for UBS.Install new IP office V2 with 10 phones for (1) Business Equipment Services site.ProprietorTactic IP Solutions 9/2010 6/2012Consultant Assignments 6/2011 6/2012Trained end users at Hartford Insurance on the IP phones installed after upgrade.Cable and jack repair at Actors Equity.Department of Health NYC sites - analyze, repair and MAC requests.McMaster Carr upgrade CM and replace AES.Consultant at American Organic Energy for vital telecom needs ( Install, repair and upgrades ).Consultant at CVStarr Insurance for specialized telecom needs ( MAC requests & migration knowledge transfer ).Active Health Care 3/2011 6/2011Hired to work with voice team at Active Health Management on voice refresh and upgrade Avaya main server S8710 to S8800 with media gateway G450 & G650. Avaya PHONE NUMBER AVAILABLE series phone placement. Working with a team of two, I was responsible for closing existing queue tickets, call management system reports, working with vendors from Avaya, Avaya One-X deployment (mobile and home use), Envision recording, Varolii callback, Active Advice and AT&T. Assisted on first day of business after cutover to support location users with phone features and voicemail setup. Worked with work at home (WAH) users on VPN connection and values configuration, troubleshooting modem-router setup. IP softphone & IP Agent installation and troubleshooting.Proskauer Rose 9/2010 2/2011Worked with voice team at Proskauer Rose on upgrade of Avaya main server S8300 to S8800 with media gateway G450 & G650. Avaya 9621/9640 series phone placement. Working with a team of four, I was responsible to work with Avaya on first day of business after cutover to troubleshoot user issues with system. Survey all departments, conference rooms, main/service elevator bays, messaging center, loading dock and building services for stations working as designed.Senior Systems EngineerAvaya Inc, New York, NY 1/1992 3/2010Responsible for field technical operations for business clients.Install, maintain, troubleshoot, repair, and upgrade a wide variety of Avaya PBXs: Definity G3R, G3SI, Prologic, CMC and S8300 S8800 main servers.Media gateways G350-G450-G430-G650SIP service implementationProject lead on multiple installs, moves or upgrades instructing teams of 10 20 colleagues, working independently when neededDedicated to major accounts (NBC, Federal Reserve) coordinating voice team with daily tasks and projectsService major clients such as NBC, JP Morgan, Paine Webber and Federal ReservePerform programming for Intuity Audix/Modular Messaging voicemail and messaging systems.Perform application installs, repairs for Avaya One-X communicator, mobile and agent end users.Perform cable install for voice, video and dataPerform site surveys at customer sites to assess current condition statusEvaluate and record all required specifications and materials for projectsTrain customers in usage of systems and provide end-user support as needed.Achievements:Enrolled in Avaya University and completed Technical Engineering for telecommunications, passing requirements to become Senior System Engineer (1992-1994).Trained in small business systems: Partner, Merlin, SpiritTRAININGCompleted certification including: ACIS, ACSS, CMS, Oracle Update Support, ACA IP Telephony, Avaya ACE, CTP, Network+, A+, MS-DOS, TS-Tab, TQT1 |
