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Candidate's Name
Candidate's Name
Street Address  East Ludlow StreetSummit Hill, PA Street Address
Phone: PHONE NUMBER AVAILABLE (Home)PHONE NUMBER AVAILABLE (Cell)Email: EMAIL AVAILABLESUMMARYRestaurant manager noted for turnaround of underperforming establishments into productive, thriving facilities. As restaurant general manager at a multi-venue beautiful mountaintop facility directed changes at a failing restaurant introducing a new concept resulting in increased overall sales by $1.7 million within a two-year period. Methods included redesigning kitchens and food storage areas, hiring and developing managers and shift leaders with concentration on customer satisfaction. Possess thorough knowledge of front and back of the house management in private and corporate environments.CERTIFICATIONSServe-SafeHotel/Restaurant ManagementHeart Saver A.E.D., Adult CPR/A.E.D./Child CPR/A.E.D.ACHIEVEMENTSGeneral Manager of the Year-Cracker Barrel Old Country Store, Inc.Excellence Awards for Hospitality and Guest Services- Cracker Barrel Old Country Store, Inc.EMPLOYMENTThe Mansion House Restaurant, Summit Hill, PA 2016-presentRe-created Brand of existing restaurant to a Foodie-Family friendly atmosphereImplemented new plans of exposure, Web-site, Face book, BillboardsSales increase up 20% YTDGPS Hospitality (Burger King Group), Bethlehem, PA 2015-2016General ManagerBroadway Grill and Pub (The Inn at Jim Thorpe), Jim Thorpe, PA 2009-2013General Manager, Opening Consultant, Concept DesignerCo-created an upscale atmosphere with a value conscious perceptionImplemented both food and liquor menus with Northeast and Tourist Markets in mindAssisted with budget preparation and food/beverage goalsHeld regular employee trainings reinforcing sanitation and inventory policiesRuby Tuesday, Stroudsburg, PA 2008-2009General ManagerOversaw daily operations at a family oriented chain restaurantEnsured team members and managers maintained brand promisesPromoted excellence in guest serviceHeld regular staff trainings thus enforcing company policies and regulations1 of 2Penns Peak LLC, Jim Thorpe, PA 2004-2007General Manager (Multi-venue)Directed changes at failing restaurant resulting in business turnaround to profitability350 seat restaurant, QSR Food Services, Banquets up to 500, Responsible to Artists Food & Bev.Cracker Barrel Old Country Store, Inc., Hamburg, PA 1996-2004General Manager/Assistant to District ManagerSupervised multi-units to support district managerDirectly responsible for increasing overall sales by 20% and net operating income by 40% through effective marketing strategiesAchieved lowest employee turnover and lowest food cost district-wide as General ManagerDeveloped three Associate Managers to General Manager positionsDeveloped Store #312 into a training site for Management Training and Management Internship Programs