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PHONE NUMBER AVAILABLEEMAIL AVAILABLEAventura, FLCandidate's Name
ANGHELPROFILECustomer relations extraordinaire with a warm and friendly demeanor. Skilled at conflict resolution. Punctual and extremely organized. Team player who is acutely attentive to employee and guest needs. Track record of being an essential part of the team and instrumental in providing effective solutions that produce immediate impact and contribute to the establishments long-term success.KEY INTERESTSWORK EXPERIENCEFamilyTravelCustomer Relations SpecialistBetter Everyday Consulting Group Washington DC2016-PresentPerformed admin tasks as needed, including bookings, check-ins, answering phones, responding to email, and social media inquiries. Ensured training materials were sent out in a timely matter. Collaborated with team members to streamline communication processes, improving overall efficiency. Maintained a professional and courteous relationship with clients. Maintained inventory and order business supplies. Sent out billing reminders as needed.Slot AttendantLido Casino I Bucharest, RomaniaHavana Casino I Bucharest, Romania1998-2008Maintain clear and open communications with customers and managers/supervisors. Complete written department forms to document jackpot payouts. Perform routine procedures with slot machine printers, bill validators. Work to build relationship with customers. Complete and document transactions according with procedures.KEY SKILLSFriendly, courteous, & service orientedExcellent listenerGreat communicatorPoised under pressureGreat organizationExcellent Customer relationsQuality assuranceBilingual Romanian-English