Candidate Information Title Customer Service Agent Target Location US-PA-Dallas Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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CONTACTPHONE NUMBER AVAILABLEDallas, PAEDUCATIONPost-secondary academic degree, Associate degreeAssociates Degree in General Studies (Science)Luzerne County Community CollegeHigh school graduate or equivalency certificate (GED)Dallas High SchoolSKILLS Strong interpersonal skills Invoice processing Adaptive team player Active listening skills Seasoned in conflict resolution Critical thinking Data entry Computer Proficiency Multi-Task Management Mixology Customer Service Time Management: Effective Communication Organization Problem Solving Social Media Advertising Event/Fundraising Plannin Sales/Upselling Adaptability/ FlexibilityPROFESSIONAL SUMMARYExperienced and versatile professional with a proven track record in delivering exceptional customer service, managing diverse teams, and optimizing operations in the hospitality industry. Adept at building strong relationships with customers and colleagues alike, with a keen ability to anticipate and fulfill their needs. Skilled in creating inviting atmospheres that enhance guest experiences and drive loyalty. Seeking opportunities to leverage expertise in customer service, team leadership, and bar management to contribute to the success of a dynamic organization.EXPERIENCEOlive Garden Wilkes Barre, PABARTENDER/SERVER01/2024 - PresentAll aspects of bartender and server duties as required:-Bartender duties: Cocktail preparation, inventory management, customer service, cash handling.-Server duties: Taking orders, serving food and beverages, maintaining cleanliness, handling customer inquiries.Bogart's Boutique Dallas, PAPROPRIETOR OF ONLINE RETAIL CONSIGNMENT STORE04/2012 - Present-Enhanced cost efficiency through strategic vendor partnerships and executed promotional strategies.-Managed billing processes, conducted accurate data computation, and implemented innovative solutions in inventory management.-Conducted regular evaluations to maintain high-quality standards and facilitated effective communication with stakeholdersSlocum Street Sports Bar Swoyersville, PABAR MANAGER/SENIOR BARTENDER02/2017 - 12/2023-Managed all bar operations, including maintenance, servicing, and supervision.-Oversaw recruitment, training, and supervision to uphold service standards and productivity.-Provided exceptional service to foster positive customer experiences.-Managed inventory, implemented upselling strategies, and handled cash transactions.-Managed social media and in-house advertising, booked entertainment, and trained new employees responsibly.-Set and exceeded weekly sales goals, contributing to business successBill's Cafe Harveys Lake, PASENIOR BARTENDER01/2009 - 10/2018-Oversaw all aspects of bar operations, ensuring legal compliance and providing exceptional service.-Managed recruitment, training, and supervision, adhering to opening and closing checklists for operational excellence.-Handled cash transactions, organized fundraisers, and scheduled entertainment and advertising.Elixir Bistro Bar Wilkes Barre Twp, PAASSISTANT MANAGER/BARTENDER10/2016 - 03/2018-Managed department displays and ensured stock availability.-Maintained precise cash handling while delivering efficient customer service.-Engaged patrons to understand their needs and provide friendly assistance.-Coordinated and serviced private events, including bartending duties.RCN Corp. Wilkes Barre, PACUSTOMER SERVICE REPRESENTATIVE04/2008 - 10/2009-Assisted customers with cable, internet, and telephone services, handling inquiries, troubleshooting, and resolving issues promptly.-Managed customer accounts, processed service orders, and accurately documented customer interactions.Vector Security Wilkes Barre, PACUSTOMER SERVICE REPRESENTATIVE03/2007 - 04/2008-Provided support to an existing customer base, addressing technical and service-related inquiries regarding home security systems.-Managed a high volume of calls, delivered personalized customer service, and enhanced customer satisfactionRCN Corp. Wilkes Barre Twp., PACUSTOMER SERVICE REPRESENTATIVE01/2005 - 01/2007- Managed over 90 incoming calls daily, delivering personalized and friendly customer service to enhance retention-Demonstrated comprehensive knowledge of all company products and services to provide quick and efficient responses to customer inquiries and suggest relevant upsells.-Enhanced customer satisfaction by expertly resolving conflicts, addressing issues, and handling concerns.-Advised customers on service options, scheduled appointments, and conducted follow-up sessions.-Mastered customer service script recitation and proficiently performed data entry tasks.-Provided cross-training and backup support for fellow customer service representatives as required.CERTIFICATIONS AND LICENSESRAMP Certification, PALCB - PennsylvaniaIssue Date: 02/01/2024 Expiration Date: 02/2025REFERENCESName:Maureen MetzJob Title:Executive Vice President Metz CulinaryYears Known:15Day Phone:PHONE NUMBER AVAILABLEEmail:EMAIL AVAILABLEName:Robert C. FoleyJob Title:Owner, Northeastern Commercial FundingYears Known:17Day Phone:PHONE NUMBER AVAILABLEEmail:EMAIL AVAILABLE