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Click here or scroll down to respond to this candidate Candidate's Name
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_______________________________PROFESSIONAL SUMMARY________________________________ Dedicated professional with a strong background in customer service, time management, and trend tracking. Proficient in troubleshooting and developing effective solutions. Excellent verbal and written communicator with a proven track record of building positive relationships and exceeding goals. Customer-focused Technical Support Representative known for resolving issues and identifying root causes efficiently. Risk Management Framework (RMF) experience. Dedicated professional with a strong background in customer service, time management, and trend tracking. Proficient in troubleshooting and developing effective solutions.
Excellent verbal and written communicator with a proven track record of building positive relationships and exceeding goals.
Customer-focused Technical Support Representative known for resolving issues and identifying root causes efficiently. Demonstrated cross-functional team collaboration skills in a rapidly changing, high intensity, mission-oriented work environment. Proficient in Windows, Linux, Unix, and Windows Server 2012/2013/2016, Visio, HTML and CSS Desktop Administration, Project Management, Technology Infrastructure, Management of Information Systems, and Management of Information Systems________________________PROFESSIONAL EXPERIENCE_______________________________New Account InstallerCintas 2023 - Present Interacting with the customer and other Cintas Departments to coordinate the initial delivery of products to customers after the account is sold Installing and repairing bulk product dispensers using hand and power tools Ensuring the uniforms, floor mats and other products are left in a mutually agreed upon place at the customer's location Setting a tone of excellent service for every customer relationship with CintasIT SpecialistUniversity of Maryland Medical Center, 2019 - 2023 Provided direct IT network services and customer support to internal and external users Performing various Risk Management Framework (RMF) steps: Prepare, Categorize Information Systems, Select Security Controls, Implement Security Controls, Assess Security Controls and Monitor Security Controls. Stayed updated on emerging computing technologies and analyzed reviews Designed, developed, tested, debugged, documented and implemented complex applications. Train employees in the use of these applications. Maintained detailed written or electronic logs recording customer issues and how they were resolved. Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users. Troubleshoot network connectivity issues, working with remote employees on a corporate network. Creating and tracking Plan of Actions & Milestones (POA&Ms), exceptions, and mitigations. Install, maintain and administer software based on commercial operating systems, including but not limited to Windows XP/7/10, Solaris, Linux, Unix, and Windows Server 2008/2012/2013. Managed network client accounts to include establishment and disestablishment of systems and mail accounts.Help Desk SupportHoly Cross Hospital, 2017 - 2019 Remotely accessed hardware or software to make changes and troubleshoot problems Administered network security to include system access control, anti-virus protection, and remote system patching and general system maintenance Perform data backups and restoration of files. Performed scripting to automate services and refine procedures. Provided remote and on-site monitoring of system workloads. Build and serviced mining machines, network devices, cabling, racks, power supplies, power distribution equipment Performed Inventory control Troubleshoot problem of various mining machines and networking components on a regular basis.
Certified Nursing AssistantPrestige Healthcare, 2016 - 2017 Provided direct patient care, including medication administration, feeding, bathing, and meal service Offered emotional and psychological support to patients and built trust and confidentiality Prepared daily visit reports and provided feedback to patients' families Reported changes in patients' conditions to the officeLaborerDone Deal GCE Inc., 2014 - 2016 Assisted with scaffolding and ladder setup, maintained a clean work area Assembled and disassembled electrical equipment Physically transported tools, materials, equipment, and supplies to work sites Performed wiring installations and maintenance tasks Managed tools, vehicles, and supplies inventoryNursing Intern (Volunteer Experience)Hillhaven Nursing Center Inc., 2014 - 2015 Assisted residents with daily care needs, medication management, and wound care Provided physical, emotional, social, and mental support to residents Collaborated with the nursing team to ensure high-quality patient care Maintained a clean and safe environment for patients______________________EDUCATION & CERTIFICATES_______________________________Education:Bachelor of Business Management, Fourah Bay College, Achieved a 4.0 GPACertifications: Security+, CompTIA, Downers Grove, IL, May 2023 CASP+, CompTIA, Downers Grove, IL, Jun 2023 ITIL Certification CPR Certification, Holy Cross Hospital, Silver Spring, Maryland, Dec 2020 Certified Nursing Assistant, Fomen Nursing Assistant Training Academy, Hyattsville, Maryland, Aug 2015 |
