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Click here or scroll down to respond to this candidateSUMMARYSKILLSEXPERIENCEKAYLAKINSLOWEMAIL AVAILABLEPHONE NUMBER AVAILABLEMillersburg, PA 17061People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Operations monitoring Regulatory compliance Team Supervision Issue resolution Issue and conflict resolution Organizational skills Critical thinking Flexible Friendly, positive attitudeTEAM LEAD 11/2021 to CurrentMI Windows and Doors - Gratz, PA Delegated daily tasks to team members to optimize group productivity. Fostered positive employee relationships through communication, training and development coaching.Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands. Documented production levels and materials used to keep management informed. Collaborated with management team to implement new work procedures or policies. Rotated through series of different stations based on team needs. Followed staffing strategies to achieve production goals. Conducted thorough quality checks to verify conformance to specifications. Kept work areas clean, neat and free of safety hazards to maximize efficiency. Promoted to leadership position in recognition of strong work ethic. Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries. Completed daily quality assurance duties to provide feedback for improvements. Offered training and support to keep team members motivated and working toward objectives. Reviewed completed work to verify consistency, quality and conformance. Assigned projects and distributed tasks to team members as per area of expertise. Conferred with other supervisors to coordinate operations and activities within or between departments.SHIFT LEAD 11/2018 to 06/2021Mountain Ridge Metals - Millersburg, PA Delegated tasks to employees and monitored activities and task completion. Upheld company standards and compliance requirements for operations and cleanliness.Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations. Managed and mentored 9 staff members.Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.Created and improved daily operational plans, developed production schedules and optimized task flows.Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization. Coordinated shift-based inventory receiving, auditing and restocking. Evaluated, reconfigured and performed equipment maintenance to support operational goals.Complied with company safety procedures, policies and regulations to promote safe working environment.Positioned skilled staff in key areas throughout shift to optimize department productivity.Coordinated daily shift changes to facilitate tasks and handle special needs or requests.Documented production levels, materials used and special incidents to keep management informed of daily activities. Created training manual for employees to use as reference guide. Implemented continuous improvement programs to increase productivity, improve quality and reduce costs.LEAD WAITRESS 01/2018 to 11/2018Chili's Bar and Grill - Harrisburg, PADealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection. Completed opening and closing checklists to facilitate smooth restaurant operations. Calculated charges, issued table checks and collected payments from customers. Minimized customer wait times by taking and filling large volume of orders each day. Collaborated with host, bus person and cook to serve up food and beverage options.Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests. Implemented new POS system and trained staff members on use. Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions. Provided exceptional service to high volume of daily customers. Cleaned dishes with detergent, rinsing and sanitizing chemicals. AREA LEADER 06/2016 to 06/2018Hearth and Home Technologies - Halifax, PA Cultivated positive rapport with associates and team leadership. Monitored team progress and enforced deadlines. Delegated daily tasks to team members to optimize group productivity. Fostered positive employee relationships through communication, training and development coaching.Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current. Integrated process improvements to increase overall workflow. Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands. Documented production levels, materials used and special incidents to keep management informed of daily activities.Kept work flowing smoothly in and out of department by working closely with shipping, warehouse and other personnel to coordinate movements. Rotated through series of different stations based on team needs. Quality checked components to determine conformance to specifications. Moved supplies and finished products by operating forklifts and motorized pallet jacks.Assembled complex components after careful review of project specifications and directions. Performed various troubleshooting tasks to address assembly issues. Kept work areas clean, neat and free of safety hazards to maximize efficiency. Promoted to leadership position in recognition of strong work ethics. Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries. Counted, sorted and stacked finished pieces for easy access. Operated hand and power tools to clear jams, adjust positions and trim rough edges. Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.ASSISTANT GENERAL MANAGER 03/2014 to 06/2017McDonald's - Halifax, PA Managed store cash intake with high accuracy and prepared daily bank deposits. Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.Supervised critical budget implementations, employee reviews, training and scheduling for projects.Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules. Motivated and led team members to work together to achieve targets. Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives. Identified customer needs and delivered relevant product solutions and promotions. Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success. Met business targets with streamlined operations strategies. Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.Enhanced team engagement and performance with daily updates and informational meetings. Helped team develop specialized projects, events and promotions. Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring. Oversaw payroll preparation and administration for staff. Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.Developed and implemented promotions and publicity programs to achieve remarkable business increase.SECOND SHIFT PRODUCTION SUPERVISOR 05/2008 to 01/2014 Quality Driven CoPack - Charleroi, PA Delegated tasks to multiple employees while maintaining efficient workplace. Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.Met other supervisors and business leaders to plan and guide workflow and operations. Supervised, trained and evaluated over 72 employees in Manufacturing industry. Resolved team member concerns and problems while facilitating solutions and forwarding complex matters to higher authorities. Performed minor equipment repairs to keep jobs on task and notified maintenance EDUCATION ANDTRAININGdepartment of major machinery failures.Increased customer satisfaction by following up on negative feedback and taking appropriate measures to resolve complaints.Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.Improved processes by identifying slow-downs and collaborating with Plant Manager to resolve.International Academy of Design And Technology - Pittsburgh - Pittsburgh, PA Criminal Justice, 07/2010Dauphin County Technical School - Harrisburg, PAHigh School Diploma06/2006 |
