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Title Customer Service Account Representative
Target Location US-FL-Altamonte Springs
Phone Available with paid plan
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926 Lake Destiny Rd unit BAltamonte Springs, FL Street Address
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ObjectiveA challenging position within a sale driven organization that allows for effective utilization of my education, sales skills, problem solving expertise and desire to develop new ideas.F2024-Present ARS Services Orlando, FLAccount RepresentativeResponsible for the data input of client servicesProblem solving for any complaints and customer issuesSelling of ARS products and services2020-2023 Cardworks Services Orlando, FLCollections ConsultantRanked #1-5 each month in a group of 125 collectors.Ability to troubleshoot and problem solve with efficiency.Educated card holders to reduce call backs while staying within company compliance.Maintained ambitious standards of performance and exceeded company set metrics.Strong sales background and able to multitask to meet and exceed management expectations.2017-2019 Orange Lake Resorts Orlando, FLCollections ConsultantConsistent leader in outbound calling success ratiosRank in the top 5% on closing percentagesManaged a large database of accounts, problem solving, and achieving excellent customer service for all owners.Key ability to resolve high level customer complaints, troubleshoot and resolve customer service issues.2013- 2016 Sprint Orlando, FLBusiness Inside Sales Account ManagerManage an account base of 500 plus customers.Have achieved over 110% plus of projected goal.Troubleshoot financial problems and implement workable solutions.combined with added hardware requirements.Required to navigate and use multiple computer applications.2000-2012 Air Express International Orlando, FLOperations ManagerResponsible for all import/export activities, in addition to administrative duties for a staff of 15-20 peopleManaged warehouse, and inventory operationsAble to problem solve and come up with viable solutions to meet the needs of our clients.Helped district manager on sales calls, and developed cold calling program to help support a high percentage of leadsEducation: Florida State University B.S Finance

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