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Click here or scroll down to respond to this candidate Candidate's Name
IT Support SpecialistCandidate's Name
Street Address Raleigh RdRichmond, VA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECandidate Summary:
Candidate's Name is a sharp, talented IT Support Specialist with experience in building computers, networking, using VMWare, Microsoft Office Suite, Linux Bash Scripting, Hyper-V, Active Directory, and Routing & Switching. Additionally, he is a recent graduate from ECPI University with a Bachelor Degree in Computer Science with a concentration in Cybersecurity & Networking.
Blair is in recent transition from Cloud Managed Services Group, where he provided tier 1 Service Desk support for over 8500 users for their client, Grant Thornton. His typical day consisted of logging into the cue and ticket system, verifying contact information, reaching out to the user with the issues, introducing himself as support, gaining more information about the problem they are having, then either remediating the ticket himself or escalating the issue. For tier 1, he handled password resets in Active Directory, resetting their educational platforms, and any O365 issues.
He has also worked for many years in kitchens and possesses strong soft skills such as customer service, verbal & written communication, teamwork, and leadership.
In comparing Blair s experience to the position of Help Desk Specialist, his skills directly correlate as follows: Bachelor of Science in Computer Science Cyber & Information Security from EPCI.
10+ months of Helpdesk experience professionally.
Ticketing experience Experienced with ServiceNow at Cloud Managed Service Group.
Outgoing, energetic personality.
Eager to learn and grow his experience in IT.
Highly detail-oriented and proven ability to prioritize assignments.
Fast learner who is eager to be an asset to a new team.
Effective communication skills, verbal and written.
Technical Skills & Knowledge: Networking Routing & Switching Building Ethernet Cables Setting up Networking Racks System Troubleshooting Linux Administration Windows Administration Active Directory Ansible Virtual Machines Ubuntu AI/Machine Learning/Edge Computing C+ Linux Bash Scripting VMware/VCastle Microsoft Office Building Computer Systems Diagnosing Hardware Issues General Technical Support Amazon AWS EC2, S3 Database Administration Kali Linux Ethical Hacking Advanced Defense and CountermeasuresSoft Skills: Customer Service Customer Focus & Orientation Written Communication Verbal Communication Teamwork Leadership Fast Learner CookingPortfolios:CIS Academic Portfolio - https://ecpi.chalkandwire.com/SecureUrlPage.aspx?urlId=40221185&u=guest&cus=379CAP480 Academic Portfolio - https://ecpi.chalkandwire.com/SecureUrlPage.aspx?urlId=40221186&u=guest&cus=379Arts & Sciences Academic Portfolio - https://ecpi.chalkandwire.com/SecureUrlPage.aspx?urlId=40221187&u=guest&cus=379Education:
ECPI University Bachelor of ScienceComputer Science Cyber & Information Security Nov 2023Professional History:Cloud Managed Services Group
AI Service Desk Technician I May 2023 Feb 2024 Tier 1 technical support for 8500 users at the client, Grant Thornton (Accounting Firm)
Knowledge of ticket escalation protocol Using Active Directory on a daily basis to edit user s account and look up information Registering users for various firm-offered courses Basic company knowledge troubleshooting Working in a Live Chat, Phone Line, Ticketing System Technology Supported: Windows 10/11 & Mac OS, MDM, O365, SharePoint, Active Directory NOTE: Transition RIF happened for the PM shift. Blair and the other technicians on that shift were let go.
Various Locations Richmond, VA
Assistant Kitchen Manager/Line Cook 2013 2023
Managed a team of 10-25 employees Created schedules that coordinated with employees needs Provided excellent customer service
Mediated employee conflicts Created menus and handled catering orders Ran all stations in a commercial kitchen Saut ed, fried, grilled, daily prep, created specials Stocked pantry items Cleaned the facilities
Production cooking Catering prep NOTE: Transition Left to pursue his education and career in Information Technology.
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