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Click here or scroll down to respond to this candidateCandidate's Name
https://LINKEDIN LINK AVAILABLEOviedo, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEEnsured client satisfaction while providing superior project eventsI am a seasoned Project Management / Account Manager with extensive experience in the healthcare industry, specializing in software implementation and client relationships management. My expertise in SaaS application with agile methodologies, system integrations and strong foundation in healthcare operations and customer care positions me as an ideal candidate for roles requiring innovations implementation and strategies and exceptional client services. I am adept at navigating fast-pace environments and am committed to leveraging technology to improves health and client outcomes. Lead successful projects by prioritization, reduction of risk, and selection process for service improvement, profitability enhancing, staying in budget, high levels of customer service and improvement in patient care. Work as liaison among stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems.PROFESSIONAL EXPERIENCEFront Desk Customer Representative (September 2023 Current)Moskowitz Dermatology, Oviedo, FlUtilizing skills of multi-tasking, communications, listening, investigation and troubleshooting to ensure positive outcomes, demonstrating my ability to adapt and excel in any settings. Improved daily operations flows by identifying and implementing process enhancements, showcasing my continuous improvement mindset. Check in/out patients assuring all patient documentation is updated and all follow HIPPA regulations. Answering and a making call that present unique scenarios.Project Manager II (Implementation Coordinator) (August 2022-August 2023)PlanetDDS Newport Beach, CA (remote in Oviedo, FL)Manage the delivery of multiple SaaS project initiatives designed to enhance the project proposal by determining time frame, funding limitations, data migrations, training, procedures for accomplishing projects, staffing requirements, and allotment of available resources to various phases of the projects. Establish a work plan and multi-disciplinary staffing for each phase of various projects and arranged for recruitment or assignment of project personnel.Effectively Project Managed performance against budget, schedules, milestones and critical path that continually kept projects on schedule and which created a high level of client satisfactionReview and analyze the effectiveness and efficiency of existing systems and develop strategies and for improving further leveraging their system(s). Identifies client organizations strengths and weakness and suggestions area of improvement.Prepare and deliver high effective reports, recommendations, or alternative that address existing and potential areas in operating systems across the organization. Estimate the resources and participants needed to achieve project goals.Proactive of potential risks in initial/continuous meetings with stakeholders by presenting the risk with possible solutions to provide a smoother, faster and successful implementationDevelop and executed project plans for small offices to large DSOs and perform training that created shorter timelines, demonstrating my strategic thinking and efficiency in resources management.Senior Account Manager II / Project Manager II (Feb 2017- August 2022)Nextgen Healthcare/QSIDental Irvine, CA (remote in Oviedo, FL)Being an expert with Nextgen SaaS and Non-SaaS applications and provide excellent customer service skills by providing: a strong relationship, ensure issue resolution, identify training needs and collaborate with Marketing and Product Specialists to provide guidance for best practices on products and releases. Being an advocate too small to large practices (1 200 offices) as well as multitude of practices by being in constant communication and providing guidance of the application features to meet their needs. Expertly managed client relationships and project planning using Salesforce and Smartsheets, underscoring my proficiency with CRM tools and client management. Continually achieved an overall satisfaction of 9.8 out of 10.Provide leadership and guidance to clients as a Nextgen authority on products, services and processes by staying current on Nextgen news, updates and releases as well as industry updates (ex. Value base care)Strong relationships as a Trusted / Advocate Advisor that enhanced the client experience by eliminating duplicate efforts and precise information which improved resolving concerns in a timely manner and practice flowDevelop matrix analysis of clients product lines, sales and satisfaction that improved time management and executive analysis for the companyDevelop documentation for client awareness and training that improved the clients learning abilityOversee projects with Project Managers to assure business needs are being meet the client needs as new applications are being purchasedSenior Implementation Project Manager/Business Analyst (April 1994 - Feb 2017)QSI/Nextgen Healthcare, Irvine, CA (remote in Oviedo, FL)Successfully Project Managed 25 internal staff members for a Federal Qualified Healthcare (FQHC) of 10 offices across 3 states that went live with Practice Management, Clinical (EHR and EDR), data conversion, Images, HTML forms and EDI services. Project Managed with a Fortune 500 practice in developing the current SaaS product by working closely with developers and client on functionality requirements. Project Managed Meaningful Use in research, application design, documentation, testing, conversion, training and Alpha/Beta/general release to clients. Performed practice utilizations with a follow-up analysis report that improved the client experience and client not leaving the company.Successfully Managed new software for FQHC and Meaningful Use requirements by researching, application design, documentation, testing, conversion, training and Alpha/Beta. General release to clients. It resulted in 30% increase of revenue for the company.Improvement of the 25% of office flow and usage of the software by performing Practice Utilization on-site, follow up analysis report and trainingDesigned and implemented training programs that resulted in a faster implementation and reduction in training costs, demonstrating my focus on efficiency and effectiveness.Develop a matrix for product lines that provided schematics of cost of implementation that provided the lowest cost to the clientsSupervise, mentor and coach junior staff members in understanding project responsibilities, client and company expectations that resulted successful implementationsEDUCATIONWilliam Rainey Harper College, Palatine, IL, successfully completed 100% of all college credits toward an Associate of Business Administration DegreeMonmouth College, Monmouth, IL, Business Administration coursesSKILL SETExtensive experience in the following areas: agile project management and account management, active listening, analytical thinking, analysis, application design (documentation), consulting, implementation, initiative-taking and creative thinking, multi-tasking, project management (PLC), problem-solving, quality assurance, self-motivated, strong communication, system integrations, system development life cycle (SDLC) telecommunications, testing, time management, training and troubleshooting, willing to travelAPPLICATIONS AND TOOLSSoftware: SaaS products, Windows, Microsoft applications Excel, Outlook, One Note, Paint, PowerPoint, SharePoint, Skype, Team Foundation Server (TFS) and WordConfluence, Jira, Mavenlink, Salesforce, SAP, Smartsheet, SnagIt, ZendeskGoToMeeting, Zoom, WebexHardware: Desktop PCs, Laptops, Tablets, Signature Pads, UNIX, IBM AS/400Networks: Citrix, NetTerm, RDP, SaaS, VPN |
